Embedded quicktime brings up "Download Plugin" for already installed plugin

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
12 years ago
8 years ago

People

(Reporter: jaybeebrad, Unassigned)

Tracking

Trunk
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2010-09-15], URL)

(Reporter)

Description

12 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6

I have already installed the newest version of quicktime, but whenever I come to a page with embedded quicktime, I get the "click here to download plugin" message. If I "click here", it runs the check for available plugins and finds Apple Quicktime. If I click next, it says the plugin is not available. When I do a manual install it just brings me to the quicktime download page.

I have removed and reinstalled quicktime with no success in solving the problem.

Reproducible: Always

Steps to Reproduce:
1.Go to a page with embedded quicktime.
2.Click on the "additional plugins" message.

Actual Results:  
See "details".

Expected Results:  
It should have never brought up the "download plugin" message to begin with as quicktime is fully installed and functional.
Reporter, do you still see this problem with the latest Firefox 2? If not, can you please close this bug as WORKSFORME. Thanks!
Whiteboard: CLOSEME 07/05
Version: unspecified → 1.5.0.x Branch

Comment 2

11 years ago
I just saw it today.  Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a6pre) Gecko/20070607 Minefield/3.0a6pre ID:2007060716 [cairo]

Updated

11 years ago
Whiteboard: CLOSEME 07/05
Version: 1.5.0.x Branch → Trunk

Comment 3

11 years ago
What version of quicktime plugins are you using?
Could you copy/paste your quicktime plugin entries from about:plugins? Is .wav file type associated with any of them?
Reporter, are you still seeing this issue with Firefox 3.6.8 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Whiteboard: [CLOSEME 2010-09-15]
No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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