355488 - installed firefox.it will not open

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[Pat Nickel]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
Build Identifier: 

installed firefox.Never do see the browser.It says,another "firefox" already running&I nver get to next step

Reproducible: Always

Comment 1

[Hermann Schwab]

(In reply to comment #0)

> installed firefox.Never do see the browser.It says,another "firefox" already
> running&I nver get to next step

Normally your profile is locked only while Firefox is running, so no 2nd Fox can be started. Sometimes if you crash the lock isn't removed. Your profile is locked, so Firefox can't start. You must manually delete the lock.

http://kb.mozillazine.org/Category:Firefox
http://kb.mozillazine.org/Profile_folder#Firefox
http://kb.mozillazine.org/Profile_in_use#Remove_the_profile_lock_file

Does removing the lock help?

Comment 2

[Steve England [:stevee]]

No response from reporter re: comment 1 -->INCOMPLETE.
Reporter, if you still see this problem with the latest Firefox 2 please reopen this bug. Thanks!