357910 - Program will not start, period.

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[Syrus Jeanes]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; InfoPath.1)
Build Identifier: http://www.mozilla.com/en-US/

I have installed several different versions of firefox, including firefox 2. When I try to run the program, a dialogue box pops up and says that the program is non responsive and that I should close the current window (there is no window), end the process from the task manager or restart my computer. I tried ending and restarting and even uninstalling and re-installing but nothing works.

Reproducible: Always

Steps to Reproduce:
1.Download
2.Install
3.Run

Actual Results:  
Dialogue box pops up

Expected Results:  
Program shoudl start

Using Avira Anti-Vir Personal Classic
Using ZoneAlarm version:6.5.737.000
TrueVector version:6.5.737.000
Driver version:6.5.737.000

Comment 1

[Tracy Walker [:tracy]]

This may have something to do with your firewall/security software. check those applications settings. Perhaps Firefox needs to be allowed by them? 

Comment 2

[Syrus Jeanes]

When I try to run it for the first time my firewall pops up and asks for my permission. I give it and it still crashes. Even when I turn the firewall off it still crashes; same for the anti-virus.

Comment 3

[Robert Strong (they/them - no direct email)]

From readin this report this is an app problem an not an installer problem

Comment 4

[Carsten Book [:Tomcat]]

Syrus: is this still a problem ? can you start Firefox in Safe Mode http://kb.mozillazine.org/Safe_mode ? or with a new profile ?

Comment 5

[Wayne Mery (:wsmwk)]

=> incomplete due to lack of response
please comment if you stlil see problem using newest version