358623 - Firefox crash when loading this page. The in-built Safari browser on Mac has no such problem.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Lim Hong Koon]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0

I have been using Firefox on my PC running on WinXP.  I have no problem access the above Internet banking site.  However, I have tried the previous Firefox 1.5 on my Mac, running on Mac OS 10.4.6 and it crashes everything I tried to access the page.  I have tried access my Citibank page (https://www.citibank.com.sg/SGGCB/JSO/signon/DisplayCinSignon.do) and the same thing happened.  Thus, I would have to fall back to the Safari browser everytime I need to access the above Internet banking sites.  I was delighted when Firefox 2.0 was launched.  However, after installing, the same problem persists.  I suspect is the Java applets that both websites requires for user logons.

Reproducible: Always

Steps to Reproduce:
1.Launch Firefox
2.Enter the URL: "https://internet-banking.dbs.com.sg" in the address bar
3.

Actual Results:  
Firefox crashes!

Expected Results:  
Display the page correctly and allow user to log on to the Internet banking account.

Comment 1

[Tomal]

doesnt happen in Windows. Maybe it is an issue with Macintosh.

Comment 2

[Jake Olefsky]

It did not crash for me, but I dont have an account at that bank so I cannot get past the first screen. I am also using the PPC version of FF 2.0

Comment 3

[Mats Palmgren (inactive)]

Reporter, please send Talkback data and then post the ID here, thanks.
http://kb.mozillazine.org/Talkback

Comment 4

[Lim Hong Koon]

(In reply to comment #3)
> Reporter, please send Talkback data and then post the ID here, thanks.
> http://kb.mozillazine.org/Talkback
> 

Hi, I have tried to locate the Talkback application and managed to find it under:
/Applications/Thunderbird.app/Contents/MacOS/extensions/[e-mail]/components/talkback/Talkback.app/Contents/MacOS

Slightly different from the address path that was given on the Talkback site but I guess this is due to ver 2.0 that I am running.

In any case, I could not get this running.  I tried to launch it from the terminal prompt but I did not get any interface window.  I found some log files under in /Users/HongKoon/Library/Logs/Java/JavaNativeCrash_pid192.crash.log and /Users/HongKoon/Library/Logs/CrashReporter/firefox-bin.crash.log.  Will they be of any help?

Comment 5

[Lim Hong Koon]

I got the following from the Console Log (/Library/Logs/Console/501/console.log)

Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin: An unexpected Java error has been detected by HotSpot Virtual Machine.
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin: If this error is reproducible, please report it with the following information: 
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin:   1. Provide the steps to reproduce, a test case, and any relevant information 
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin:   2. The corresponding JavaNativeCrash_pid<num>.crash.log (Java state) 
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin:   3. The corresponding <name>.crash.log (native state; generated by CrashReporter) 
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin:   4. This data: 
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin:        Java VM: Java HotSpot(TM) Client VM (1.5.0_05-51 mixed mode)
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin:        Bus Error (0xa) at pc=0x9e3ebad6
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin:        Process ID: 284, Current Thread: 56366080
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin: File report at: http://bugreport.apple.com/
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin: An error report file has been written to:
Oct 30 12:23:26 lim-hong-koons-computer ./firefox-bin:   /Users/HongKoon/Library/Logs/Java/JavaNativeCrash_pid284.crash.log
Oct 30 12:23:26 lim-hong-koons-computer crashdump[290]: firefox-bin crashed
Oct 30 12:23:26 lim-hong-koons-computer crashdump[290]: crash report written to: /Users/HongKoon/Library/Logs/CrashReporter/firefox-bin.crash.log

Comment 6

[Lim Hong Koon]

Got it fixed!

My sincere apology, the problem does not lies with Firefox.  The log file gives me  further confirmation that it could be due to Java.  Using the software update of the Mac, I upgrade to J2SE5.0 and tried accessing the pages again.  Now, it works!  

Although I have no answer to why Safari can work with the lower version of J2SE and Firefox cant, but I dun think I will care much about that.  Just feel great to be back with Firefox!

Thanks everyone for the kind responses.