358765 - Click on a link and nothing happens, browser is locked up.

Status: RESOLVED DUPLICATE of bug 359954

(Firefox :: General, defect)

Description

[Allen Edwards]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0

I clicked on the first bug on the list and the browser locked up.  when I tried to hit back, the "not responding" showed up in the title bar.  This has happened about a half dozen times in the two days I have had the browser.  I thought it particularly useful that it locked up on the bugzilla web site.  When I re-loaded the browser and did a continue, the link worked perfectly.

Reproducible: Sometimes

Steps to Reproduce:
1.click on first bug in bug list from URL I gave above  That was 351480 at the time.
2.wait several minutes
3.click on back arrow
4. Observe "not responding" in title bar.
5.  this is a random problem and does not repeat

Actual Results:  
Browser did not respond to any clicks except shut down

Expected Results:  
go to the page

I read that this is a non confirmed bug.  Believe me, I can confirm it.  This product has locked up on me half a dozen times in two days.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Can you reproduce the problem:
- in Firefox's safe-mode to exclude extension problems
- with a new profile
- after a reinstall in a new empty directory ?

Comment 2

[Ria Klaassen (not reading all bugmail)]

Links:
http://kb.mozillazine.org/Safe_Mode_(Firefox)
http://kb.mozillazine.org/Profile_Folder

Comment 3

[Allen Edwards]

(In reply to comment #1)
> Can you reproduce the problem:
> - in Firefox's safe-mode to exclude extension problems
> - with a new profile
> - after a reinstall in a new empty directory ?
> 
I cannot reproduce the problem.  It has happened from various web pages but when I restart, the link is fine.  The install was fresh the same day when it first happened.

Comment 4

[Allen Edwards]

(In reply to comment #3)
> (In reply to comment #1)
> > Can you reproduce the problem:
> > - in Firefox's safe-mode to exclude extension problems
> > - with a new profile
> > - after a reinstall in a new empty directory ?
> > 
> I cannot reproduce the problem.  It has happened from various web pages but
> when I restart, the link is fine.  The install was fresh the same day when it
> first happened.
> 

This is 10/31 and it locked up again today, non responsive with the "Not Responding" in the title bar.  Re-opened the page and everything worked fine.  This is the typical situation, locks up for several minutes, no bottons work, then restart and do the same thing and it works as it should.

Comment 5

[Allen Edwards]

Firefox continues to lock up and get "Not Responding".  It is happening multiple times a day.  I am now running in safe mode and will report if the lockups continue.  There is nothing I can do to make the problem repeat so I just have to wait and see if the problem continues.

Comment 6

[Allen Edwards]

The only change I had made to Firefox after the install was to add Google Toolbar.  
I am running in safe mode and so far no crashes after some a fair amount of surfing.  I have uninstalled google toolbar.  Anyone want to tell me if I still need to run in safe mode if I have uninstalled the only thing I added?

Comment 7

[Allen Edwards]

(In reply to comment #1)
> Can you reproduce the problem:
> - in Firefox's safe-mode to exclude extension problems
> - with a new profile
> - after a reinstall in a new empty directory ?
> 
I have completed your test and the lockup does repeat after a clean reinstall in a new empty directory.  The problem only repeats with Google Toolbar installed so it does not repeat in safe mode nor does it repeat in normal mode without Google Toolbar.

Comment 8

[Phil Ringnalda (:philor)]

*** This bug has been marked as a duplicate of 359954 ***