359380 - firefox.exec has encountered a problem and needs to close

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[kojie9]

User-Agent:       Opera/9.02 (Windows NT 5.1; U; en)
Build Identifier: firefox 2

I can open a broser but after a few minutes I get the error report.I tried clicking on debug but this didn't help.I uninstalled and reinstalled it but I'm still getting the same message.What should I do?

Reproducible: Always

Comment 1

[Pavel Cvrcek [:JasnaPaka]]

(In reply to comment #0)
> What should I do?

Visit support forum: http://forums.mozillazine.org/

Comment 2

[Patty]

I tried to do a "one click fix " at http://help.rr.com/HMSLogic/one_click_fixes_index.aspx  and suddenly my firefox closed and gave me this message --firefox.exe has encountered a problem and needs to close.  We are sorry for the inconvenience.Im hitting that debug button but nothing happens. I needed to set up my outlook inbox accounts with one easy click but it just killed my Firefox instead. can you guys help?

Comment 3

[tudor stoenescu]

Same goes for me with Firefox 2.0.

Comment 4

[tudor stoenescu]

Attachment: screenshot

Comment 5

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

you should send the error report with the quality feedback agent, then paste di generated ID here for investigation.

Notice that this may have many causes:
http://kb.mozillazine.org/Firefox_crashes

Mainly often it is caused by old plugins version (flash, java, ...)

Comment 6

[Wayne Mery (:wsmwk)]

do you still see this problem using FF 3.5 beta**, or FF 3.0 started in safe mode***?

If yes, please comment
If not, please close with resolution set to WORKSFORME or INVALID (if problem was extension or the like)

** http://www.mozilla.com/en-US/firefox/all-beta.html
*** http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 7

[Tyler Downer [He/Him]]

No reply, INCO. Reporter, please reopen this bug if you can see this issue with Firefox 3.5 or later in Firefox Safe Mode (http://support.mozilla.com/kb/Safe+Mode) or a new profile (http://support.mozilla.com/kb/Profiles)