360002 - I cannot send email after upgrading

Status: RESOLVED WORKSFORME

(Thunderbird :: Account Manager, defect)

Description

[Dan Eisenhauer]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.8) Gecko/20061025 Firefox/1.5.0.8
Build Identifier: Thunderbird version 1.5.0.8 (20061025)

My Thuderbird has worked well until I upgraded it this morning.  After several attepmts to send messages, and talking to my ISP, I cannot get it to send messaages.  It receives well.

After clicking SEND, I eventually get the following error message:
"Sending of message failed.

Message could not be sent because connecting to SMTP server shawmail.vc.shawcable.net failed.  The server may be unavailable or is refusing SMTP connections.  Please check server settings", etc.

Reproducible: Always

Steps to Reproduce:
1. Click SEND
2.
3.

Actual Results:  
"Sending Message" box appears with the moving blue line, followed a minute or so later by the above message box.

Expected Results:  
Sent the message.

I have tried reinstalling;  I have talked to my ISP to ensure the settings are correct;  I tried setting up new accounts and deleting old

Comment 1

[Paul van Schayck]

For support questions you might be better of at the following places:

- http://kb.mozillazine.org/Thunderbird
- http://www.mozilla.com/en-US/support/
- http://forums.mozillazine.org/viewforum.php?f=39

Comment 2

[Matthias Versen [:Matti]]

Do oyu use a firewall and have you upgraded the firewall entrys for Thunderbird (due to the update) ?

Comment 3

[Dan Eisenhauer]

(In reply to comment #2)
> Do oyu use a firewall and have you upgraded the firewall entrys for Thunderbird
> (due to the update) ?
> 

No. To my knowledge, I do not have a firewall installed.  My virus scanner is AVG, and I believe does not contain a firewall.

Comment 4

[Paul van Schayck]

Could you try to open a telnet connection to shawmail.vc.shawcable.net on port 25 (or any port your ISP provided).
You should see a response of the mail server.

Comment 5

[Dan Eisenhauer]

When I rebooted my computer this morning, everything worked correctly.

Thank you for your help.

Dan Eisenhauer

Comment 6

[Paul van Schayck]

Should not be resolved as FIXED. There was no code fix. Should be resolved as WORKSFORME. I do not have the required permission to do so.