360075 - repeated alerts when reading mail at Hotmail - due to MacAfee siteadvisor

Status: RESOLVED INCOMPLETE

(Plugins Graveyard :: McAfee AV, defect)

Description

[Mark James]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.8) Gecko/20061025 Firefox/1.5.0.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.8) Gecko/20061025 Firefox/1.5.0.8

Does not allow to advance through email in Hotmail account, resonse is as follows,
First response
Alert Box  :  [object XPCNativeWrapper [object HTMLBodyElement]

Second response
Alert Box  :  [object XPCNativeWrapper [object HTMLScriptElement]

Then a repeated response that will not let me advance
Alert Box:  
Type Error :  doc.body.childNodes[10].childNodes[0].childNodes[0] has no properties



Reproducible: Always

Actual Results:  
Repeated alerts about ChildNodes will not allow to proceed!!!


Allowed to procead with displayed email

Comment 1

[Ryan Flint [:rflint] (ping via IRC for reviews)]

*** Bug 360077 has been marked as a duplicate of this bug. ***

Comment 2

[Nick Thomas [:nthomas] (UTC+12)]

This could be a change made on the Hotmail site, but it would be worth trying Firefox's safe mode to rule out a problem with extensions. See
  http://kb.mozillazine.org/Safe_mode
Please use the "Continue to Safe Mode" button rather than resetting any settings.

Comment 3

[Mark James]

I tried the same proceadure in Safe mode, same response

Comment 4

[Kiran Raj]

dadadadad

Comment 5

[shelkauf]

I am experiencing the identical symptoms in Windows XP.

Comment 6

[Majken Connor [:Kensie]]

This isn't happening to me.  Safe mode doesn't reset preferences, try creating a test profile rather than safe mode - http://kb.mozillazine.org/Profile_manager

Comment 7

[blh26327]

I started Firefox 2.0 in safe mode and the pop up Alert did not occur on my machine, leading me to suspect a particular extension/add-on was the culprit. After checking my extensions, I discovered that the McAfee Site Advisor extension was causing the problem. Disabling this extension resolved the Hotmail issue on my machine. Please note that the last Alert Box: "Type Error : doc.body.childNodes[10].childNodes[0].childNodes[0] has no
properties" does not appear on my XP machine. I get the "[object XPCNativeWrapper [object HTMLBodyElement]" Alert box only, but was referred to this Bug #.  

Comment 8

[Jesse Ruderman]

*** Bug 360124 has been marked as a duplicate of this bug. ***

Comment 9

[Mark James]

as suggested by comment #7.
It does seem to be a script error caused by McAfee Site Advisor.
When the site advisor is de activated, the problem seems to go away.
Many thanks for those who commented.

But still at a loss why comment #4 just says   dadadadad  ????????

Comment 10

[Nick Thomas [:nthomas] (UTC+12)]

Bugs in extensions are not valid bugs in Firefox. Please contact McAfee for support.

Comment 11

[timeless]

We're now tracking such bugs. This doesn't mean it's something we can fix, merely something we hope to be able to point vendors to so they can investigate. This is an automated message.

Comment 12

[Benjamin Smedberg]

Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.