360772 - Marks spam, doesn't move to junk mail, then "run junk mail controls" freezes thunderbird

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Frank Frost]

User-Agent:       Firefox/1.5.0.1
Build Identifier: 1.5.0.8

Thunderbird marks many items accurately, but it does not move them to the junk mail folder.  If I then run the "Tools ---> Run Junk Mail Controls on Folder", thunderbird freezes.  I should note that only thunderbird freezes, no other applications freeze.  Windows never seems to become aware that thunderbird has frozen either.  It never puts the (not responding) message next to the page title in the top left side.  If I restart thunderbird, and run "Tools ---> Run Junk Mail Controls on Folder", it will move some spam messages, but most it does not.  It actually "forgets" (meaning it removes the junk mail mark from the message) that the remaining messages are junk.  So, you have to go through and mark them again.

This started happening immediately after the new version was automatically downloaded and installed.  Before the update, everything worked perfectly.

I have already tried resetting training data.  That only made the problem worse.
I have already checked my system for viruses and spyware.  It is clean.
I have already checked for updates, and the updater says there are none available.
I have already checked the junk mail preferences.  It is still set to automatically move recognized spam to my junk mail folder.
I have already cleared all folders of spam, and compressed each individual folder.

Reproducible: Always

Steps to Reproduce:
1.  Open Thunderbird, and let it get 30 - 40 messages.
2.  It will not move all recognized junk to junk mail.
3.  Run "Tools ---> Run Junk Mail Controls on Folder", and it freezes.


Actual Results:  
Restart the program.  It has now forgotten about the messages that were already marked as spam, and you have to mark them again.  Now, when I mark them as junk, it moves the messages to junk mail folder (as it should).

Expected Results:  
It should automatically move junk messages to junk mail folder.

Happened after upgrade to version 1.5.0.8.
I have already tried resetting training data.  That only made the problem worse.
I have already checked my system for viruses and spyware.  It is clean.
I have already checked for updates, and the updater says there are none available.
I have already checked the junk mail preferences.  It is still set to automatically move recognized spam to my junk mail folder.
I have already cleared all folders of spam, and compressed each individual folder.

Thank you.  I look forward to "reclaiming my inbox", again.  Any help is greatly appreciated.

Comment 1

[Mike Cowperthwaite]

See bug 196732 comment 60.

Comment 2

[Wayne Mery (:wsmwk)]

Frank, do you see this with version 2?

Comment 3

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Resolving closeme bugs that did not have any useful information provided since the last comment. -> incomplete.

Please feel free to comment if the issue still occurs in the latest supported version 2.0.0.12 or trunk nightlies.

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