361379 - Firefox reports wrong info on toner and waiting documents for HP printer

Status: RESOLVED WORKSFORME

(Firefox :: Shell Integration, defect)

Description

[Paolo MARINI ♂]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1) Gecko/20061010 Firefox/2.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1) Gecko/20061010 Firefox/2.0

Hello, when choosing File | Print, the dialog displays wrong information like "no toner" or "21 documents waiting" while the toner is fine and there is no document queued

Reproducible: Always

Steps to Reproduce:
1. select File | Print for a HP Color LaserJet 3600 printer
2. read the information
3. they are wrong

Actual Results:  
Error; no toner; 21 documents waiting

Expected Results:  
should say "Ready"

Comment 1

[Paul van Schayck]

I'm no expert on Win32 printing. But I really doubt firefox is generating these errors, more likely it is the printer spooler and its driver.

Do the same errors show when you open the print view from the windows printer queue view?

Comment 2

[Paolo MARINI ♂]

nope, the Printer control shows no errors and no documents queued as do a few other applications that I tried

Comment 3

[Paolo MARINI ♂]

sorry, correction, Excel shows the same 21 documents queued but the Printer control says everything is fine

Comment 4

[Carsten Book [:Tomcat]]

Paolo, still a problem with a latest Firefox Release/Firefox Build ?

Comment 5

[Paolo MARINI ♂]

Didn't check regularly, at the moment says "Toner low, 0 documents waiting" which seems about right. Using 2.0.0.6

Comment 6

[Carsten Book [:Tomcat]]

Closing as worksforme because of comment #5 and wfm with my printer on Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.9a9pre) Gecko/2007101504 Minefield/3.0a9pre ID:2007101504

Paolo, feel free to reopen this bug if you see this reporter problem on a latest release like 2.0.0.7 again.