361779 - consolidate support landing pages from www.m.c and www.m.o

Status: RESOLVED FIXED

(www.mozilla.org :: General, defect)

Description

[Jeremy Baron]

http://www.mozilla.org/support/ and http://www.mozilla.com/en-US/support/ should be consolidated and one should redirect to the other, IMO.  Reed wants the product of consolidation to be on www.m.o, and I have no preference.  These pages overlap quite a bit, but not everything on them is on both pages.  The com page links to children of the org page and org page does not link to the com page.

Comment 1

[Chris Ilias [:cilias]]

Some things to consider:
- in bug 325102 , there was a discussion about moving the Firefox and Thunderbird support sites to mozilla.com, but that was turned down, because the support sites are not maintained by MoCo employees. Being able to lift the restriction for a section is bug 331552 .

- when I go to mozilla.com/en-US/support/, and change the language to Deutsch, I get taken to <http://www.mozilla-europe.org/de/>. That may seem to fall in line with this bug, but the look of www.mozilla-europe.org is similar to www.mozilla.com. www.mozilla.org/support/ does not look like www.mozilla.com. I assume it shouldn't, because it contains support links to non-MoCo products.

- should www.mozilla.org even have a support page? Looking at bug 345664 [Deciding the future of www.mozilla.org], www.mozilla.org should be a place for learning about the Mozilla *project*. Product support should be on each *product* site.
http://www.mozilla.org/projects/seamonkey/community.html
http://www.caminobrowser.org/support/
http://www.mozilla.org/projects/calendar/faq.html
http://www.mozilla.org/projects/minimo/FAQ.html
http://www.bugzilla.org/support/

- bug 353478 also touches on this as well. It points out the redundancy in the info offered at www.mozilla.org/support/ from www.mozilla.org/support/firefox/.

Comment 2

[Reed Loden [:reed]]

(In reply to comment #1)
> - in bug 325102 , there was a discussion about moving the Firefox and
> Thunderbird support sites to mozilla.com, but that was turned down, because the
> support sites are not maintained by MoCo employees. Being able to lift the
> restriction for a section is bug 331552 .

www.mozilla.com is no longer maintained in CVS, so bug 331552 does not affect whether or not we can partition off sections of the site. With the new site under Subversion control, it is possible to allow access to only specific parts of the site.

> - when I go to mozilla.com/en-US/support/, and change the language to Deutsch,
> I get taken to <http://www.mozilla-europe.org/de/>. That may seem to fall in
> line with this bug, but the look of www.mozilla-europe.org is similar to
> www.mozilla.com. www.mozilla.org/support/ does not look like www.mozilla.com. I
> assume it shouldn't, because it contains support links to non-MoCo products.

The redirect you are seeing is due to the page not being translated yet. Once the page is translated into Deutsch, it will show the translated version on www.mozilla.com instead of redirecting to mozilla-europe.org.

> - should www.mozilla.org even have a support page? Looking at bug 345664
> [Deciding the future of www.mozilla.org], www.mozilla.org should be a place for
> learning about the Mozilla *project*. Product support should be on each
> *product* site.

It's a hard decision as to whether or not support pages should be on the product's site versus the project's site. The product (www.mozilla.com) pages are maintained by a small group of people tied to the Corporation, while the project (www.mozilla.org) pages are maintained by volunteers. The product pages must maintain a definite level of high quality, so the Corporation may not want just volunteers working on it. This will be left up to Paul Kim, owner of the www.mozilla.com web site.

> - bug 353478 also touches on this as well. It points out the redundancy in the
> info offered at www.mozilla.org/support/ from www.mozilla.org/support/firefox/.

I agree that the support pages need an uplift. They do not look very good currently... Plus, we have so much spread out in places (kb.mozillazine.org, for example).

Comment 3

[Chris Ilias [:cilias]]

(In reply to comment #2)
> www.mozilla.com is no longer maintained in CVS, so bug 331552 does not affect
> whether or not we can partition off sections of the site. With the new site
> under Subversion control, it is possible to allow access to only specific parts
> of the site.

Is there any current reason to decide not to move support content to mozilla.com?

Redirecting www.mozilla.com/support/* to www.mozilla.org/support/* would work for the interim; but I don't think it's good enough as a long-term solution.

Comment 4

[Paul Kim]

Hi Chris --

Upgrading support content is one of MoCo marketing's top priorities for 2007. As we add more new Firefox users, it's very likely these folks are going to want in depth product support information, and will come to mozilla.com for this content. I'd really like to connect with you to discuss options for handling the redundancies between mozilla.com/support and mozilla.org/support, as you seem to have a great handle on what the issues are right now for reconciling across domains. Let me know what you think.

Paul

Comment 5

[Chris Ilias [:cilias]]

I'd be happy to help. :-)

Comment 6

[Paul Kim]

Hey Chris -- can you meet up with me next week (Jan 29) to talk this through?

Comment 7

[Chris Ilias [:cilias]]

Yes

Comment 8

[Wil Clouser [:clouserw]]

I think this is fixed.  Support is generally found on support.mozilla.com now and www.m.o/support/ links there in several places.