Closed Bug 36314 Opened 24 years ago Closed 18 years ago

mail deletion on imap and pop accounts doesn't work

Categories

(MailNews Core :: Networking, defect, P3)

Product:
MailNews Core
Component:
Networking
Platform:
x86
Windows NT
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME
Milestone:
Future

People

(Reporter: maxsec, Assigned: mscott)

Details

(Whiteboard: [nsbeta3-])

Attachments

(1 file)

as requested - btw mail 'hangs' tried to get the message body with the debug file generating
15.94 KB, text/plain
Details 
From Bugzilla Helper:
User-Agent: Mozilla/4.72 [en] (WinNT; U)
BuildID:    2000041805

deleting mail on imap and pop connections doesn't work

more reproducable on imap connections

Reproducible: Sometimes
Steps to Reproduce:
1.open a mail box
2.delete a messeage and close the browser
3.use another mail client to access mail and the deleted mail is still there
In step 2, when you say "close the browser", do you mean exiting the application 
including closing mail?

Do you use delete or shift+delete which doesn't actually move the msg to the 
trash folder, but really deletes it?
QA Contact: lchiang → esther
from reporter via email:
HI seems to 'freeze' then recover. shift-delete seems to work with the 'freeze' 
in progesss and unfreeze the mail app. no I'm just using the delete key or icon 
to delete. I've got both a pop and and imap mail account set up in my profile as 
well as news (all with check for new every 10 mins) so I don't know whether 
things are getting confused and trying to check both mail boxes at the same 
time!?! Martin
Can you give the exact steps again?  I don't understand your step 3. 

thanks
Status: UNCONFIRMED → NEW
Ever confirmed: true
We have a couple delete bugs and I want to recreate your scenario to verify 
these steps are the same as the known bugs.  Let's start with your POP account. 
 
Question,  For your Pop account in Mail News Account Settings, under Server do 
you have the check boxes checked or unchecked for:
"Delete messages from server when deleted locally"
"Leave messages on server"

from martin via email:
well it unfreezes the mail window, but although it 'appears' to have
moved the mail to 'trash' its really not done anything at all - checked
after closing Mozilla and checking the mail boxes with another client.


from martin via another email:
I've got amd imap mail box as default mail and an additional POP mail
box configured, as well as a new server.

When I try and delete (using delete key or icon) mail (from either pop
or imap) it 'appears' to delete the first 2 or 3 then freezes. I can
'unfreeze' the mail by using shift-delete to move the mail to trash.
However when I close Mozilla and check the mail boxes with another
client (netscape/Outlook express etc) it shows that no changes have been
made to the inbox on either the pop or imap mail drops. IE deleting mail
doesn't work.
from martin via email to Esther's question(s):

both are checked.
on the imap side I have 'remove immediately' on local delete as well as
'expunge 
inbox in exit' and 'empty trash on exit' checked.

Do you know what imap server you are using? Can you try to get a IMAP log for us?

To do this, set the following environment variables on your windows box:
NSPR_LOG_FILE=c:\temp\nspr.log
NSPR_LOG_MODULES=IMAP:5

Then run seamonkey again and reproduce the imap deletion steps that giving you
problems. Then quit the app.Then attach the file nspr.log to this bug report.
Thanks!

Need more info before I assigna milestone to this.

Mail review recommends nsbeta2.
Keywords: nsbeta2
Putting on [nsbeta2+][6/01] radar.  This work must be done by 06/01 or we may 
pull this for PR2.
Whiteboard: [nsbeta2+][6/01]
Targetting our beta2 candidates to M17.
Target Milestone: --- → M17
Is this a duplicate of bug 33943?
Due to slip in schedule, moving this bug from [6/01] to [Will be minus on 6/15] 
for fix deadline.
Whiteboard: [nsbeta2+][6/01] → [nsbeta2+][Will be minus on 6/15]
Possibly a duplicate - it sounds like a similar thing looking at text. Although 
I can't anything to delete with IMAP - the other bug just talks about POP3.
According to your imap log, we couldn't show your message because the message
didn't have a message ID and we were choking on it. I just checked in the fix
for that as part of Bug #41236.

That should fix your imap problem so I'm going to go ahead and mark that as fixed.

The pop part of your problems is a dup of 33943.

Marking this (the imap part) as fixed. Changing QA to huang since it's an imap
problem.
Status: NEW → RESOLVED
Closed: 24 years ago
QA Contact: esther → huang
Resolution: --- → FIXED
maxsec, based on the description of this bug, 

< use another mail client to access mail and the deleted mail is still there

May I ask what kind of the other mail clien are you using?
And can you try again to see whether this problem is still existing or not for 
the latest build? Thanks.

By using 06-13-09-M17 commercial build
If I delete from our client internally from IMAP & POP without any problem.

From maxsec comments, we need to verify from the other client since some mail 
client may not generating Message-Id.

< use another mail client to access mail and the deleted mail...

I really need help for verify this bug externally.
Putting "Need Help for verify this bug" on the whiteboards.

maxsec, will appreciate that if you can help for verifying this bug!!

If I cannot get the response from you, then I may just base on bug 41236 
verification to close this bug!!
Whiteboard: [nsbeta2+][Will be minus on 6/15] → [nsbeta2+][Will be minus on 6/15] Need help for verify
Keywords: verifyme
tried on both imap and pop, not working.

the at least it doesn't lock up now, but deletion of mail still not occuring on
either mail box.


tried on M16 milstone build and 14 June Nightly of M17 which gives the following
ID..

Mozilla/5.0 (Windows; U; WinNT4.0; en-US; m16) Gecko/20000614
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Let's try to narrow this down...

Are these the steps you are using?

1.  Start Mozilla mail
2.  Open Inbox (POP or IMAP).  You have more than one message.
3.  Select a message
4.  Click delete toolbar button

If you follow these steps, does the message that you deleted go away from the 
thread pane?  

5.  Exit and restart Mozilla
6.  View your Inbox.  Is that message there?

Also, look at your prefs.js file (located in your users50 directory).  If using 
IMAP, what does this line say:

user_pref("mail.imap.delete_is_move_to_trash", true);

I want to take the factor of another client out of this first.
>1.  Start Mozilla mail
>2.  Open Inbox (POP or IMAP).  You have more than one message.
>3.  Select a message
>4.  Click delete toolbar button

>If you follow these steps, does the message that you deleted go away from the 
>thread pane?  

yes, but re-appears on the next 'new message check'

>5.  Exit and restart Mozilla
>6.  View your Inbox.  Is that message there?


yes 

>Also, look at your prefs.js file (located in your users50 directory).  If using 
>IMAP, what does this line say:

>user_pref("mail.imap.delete_is_move_to_trash", true);

no mention of this in the file at all.

Scott, I don't understand why bug 41236 Curtis verified the fix for the message 
id thing, but this bug still running problem, do you think this bug is running 
some other problem?
Cleaning up status whiteboard by marking beta2 minus (we're past 6/15)
It looks like there was a fix... and folks are trying to verify.  
If this regresses, IMO, it may be a beta2 stopper, and should at least be 
re-nominated (i.e., delete the beta2 minus from the whiteboard).  Basic 
read/write/delete mail function has to work in a product for it to be useful.
Whiteboard: [nsbeta2+][Will be minus on 6/15] Need help for verify → [nsbeta2-] Need help for verify
Ok finally got into bugzilla.

<back on topic>
still doesn't work with M17 :-(
Clear "nsbeta2-, nsbeta2, verifyme" since beta2 is over.
Adding nsbeta3 for the keywords.
Keywords: nsbeta2, verifyme → nsbeta3
Whiteboard: [nsbeta2-] Need help for verify
work around is change the settings for that mail to 'move to trash' on delete 
rather than 'remove immediately' and make sure 'expunge trash on exit' etc is 
set.
- per mail triage.  workaround available.
Whiteboard: [nsbeta3-]
Target Milestone: M17 → Future
QA Contact: huang → gchan
Instead of reporting a new bug I make this comment to this reopened bug. I'm
unable to delete mail messages in Mozilla 1.2.1 (Mozilla/5.0 (X11; U; Linux
i686; en-US; rv:1.2.1) Gecko/20021130), OS: Red Hat Linux 7.1, platform: PC. At
the moment I have the "Move it to the Trash folder" option choosen for the "When
I delete a message" setting, "Clean up ("Expunge") Inbox on Exit" checked and
also "Empty Trash on Exit" checked.

Expected Result: When I mark a message in the Mozilla Mail Inbox and then press
the delete key the message should be moved to the trash folder. When I "close"
the Mozilla Mail program the message should be deleted from the server and not
appear in my Inbox again when I launch Mozilla Mail the next time.

Actual Result: The marked message dissappears from the Inbox when I press the
delete key. I don't know where it's moved though because I don't have a Trash
folder for my email account (c-eriks@algonet.se) at imap.algonet.se. Then I
close Mail and immediately launch it again and the mail message appears again
now with a green arrow pointing at the envelope icon in front of the message
subject text.

I have also tried with a number of other combinations of the settings mentioned
in the beginning. That and more on this subject can be found in my news posting
"Unable to delete messages from IMAP-server" in the newsgroup
netscape.public.mozilla.unix. If you can't get the thread from your news server
it's available via google at the URL below:

http://groups.google.com/groups?dq=&hl=en&lr=&ie=UTF-8&selm=3E1C135E.90404%40algonet.se

I hope this information is relevant tho this bug.

Regards Christian Eriksson
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8a) Gecko/20040426 MultiZilla/1.6.3.2c

Delete of email on imap server does not work if you use the File -> Empty Trash
 or if you go to the trash folder and right click and select Empty Trash. The
messages appear to delete, but when you exit the folder and go to another one
and then come back to the Trash folder, the messages are there again.

If you do a ctrl-a and hit delete while in the Trash folder, then they do
actually delete.

Delete of trash works normally on POP.
Product: MailNews → Core
Works for me in Thunderbird version 1.5.0.9 (20061206)
WFM also, trunk SM
Status: REOPENED → RESOLVED
Closed: 24 years ago → 18 years ago
Resolution: --- → WORKSFORME
Product: Core → MailNews Core
You need to log in before you can comment on or make changes to this bug.

Attachment

General

Creator:
Created:
Updated:
Size: