Can someone move this on, please? The Google Toolbar is a problem for both Firefox and Google, and it reflects poorly on both. Existing copies reportedly crash the browser, leak memory, and cause other problems. (See, for example, bug 363548, http://kb.mozillazine.org/Problematic_extensions , http://forums.mozillazine.org/viewtopic.php?p=2647158#2647158 , In most cases the version number is not specified. It's conceivable that technical problems may have been solved in recent versions. Nevertheless, existing copies continue to plague users. Current advice in the MozillaZine Knowledge Base and among support volunteers is to replace it. addons.mozilla.org offers various alternatives **instead** (not in addition to, but instead). At a minimum, Google needs to: (1) Fix it, recall it, disable it, update it, or whatever is needed to ensure that existing copies are working either correctly or not at all. (2) Update the Knowledge Base article and maintain it. (3) Supply other documentation and troubleshooting help as needed. Whatever is needed to make sure it isn't a troublesome problem and a burden on Firefox support volunteers. Google has the resources to take care of this. Volunteers like me do not. Without information to the contrary, they will continue to tell people to dump it.
This isn't a Firefox bug. Feel free to suggest this to Google!
Status: NEW → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → INVALID
It's certainly a Firefox problem, so I was hoping to get some help moving this on to Google, if you get my drift. Google's a big place, and they don't exactly have a front door.
The front door for the Google toolbar is http://www.google.com/support/toolbar/bin/request.py and they just released a beta of a new version. My understanding is that they're quite interested in resolving issues that are reported to them (people may also find assistance in the help forums), but I don't have any special power over them. I appreciate your concern on behalf of users who are experiencing problems with this or other extensions, but filing a bug in Mozilla's bug system won't help get them resolved, and uses scarce developer time to triage and respond. Thanks.
Thanks. I filed it here as an expedient. Obviously it's not a Firefox bug, but my time is valuable too. See, it worked. By the way, someone else moved it to addons.mozilla.org.
I'm changing this from INVALID to FIXED. Hang the technicalities. This is Google bug 92059002, which is FIXED. Google reports that they have fixed the code problems, most users have updated, AND Google has updated and now maintains the KB article.
Resolution: INVALID → FIXED
INVALID: we want to discourage people from filing these bugs here, and FIXED gives the impression that it can be helpful to do so.
Resolution: FIXED → INVALID
Well, discourage if you want, but it WAS helpful. Everybody won because you extended a courtesy. Mozilla won, Firefox won, Google won, and the volunteers won. That extension no longer sabotages Fx. We don't have to tell users to uninstall the Google Toolbar. Volunteers no longer have to advise users on the basis of faulty information. I'd do it again.
And none of that had anything to do with this bug. Please do not do it again; it's a pain to remove bugzilla privileges.
On the contrary, Google now maintains the Google Toolbar entry in the KB article. We can now tell users to update instead of uninstalling the toolbar.
Component: Add-ons → Administration
QA Contact: add-ons → administration
Product: addons.mozilla.org → addons.mozilla.org Graveyard
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