364305 - SSL connections "interrupted" after 302 redirect on GoAhead web server

Status: RESOLVED WORKSFORME

Description

[Michael Newton]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0

My company manages a few hundred Colubris access controllers. These managed devices have a Linux-based OS that uses the GoAhead web server for an interface (http://www.goahead.com/products/web_server.htm)

Since Firefox 2 came out, I'm frequently (about 70% of the time) given errors saying the SSL connection has been interrupted.  This occurs on both Mac and Windows versions.

I've narrowed it down some, and it seems to only occur when the server sends a 302 Redirect in response to a form being POSTed.  This error did not (and does not) occur in Firefox 1.5.

The message in the controller syslog says "Closing connection from 2364 as no data was received in last 5 seconds."

Live HTTP headers says this:
----------------------------------------------------------
POST /goform/FormUpdateProtocolTrace HTTP/1.1
Host: xxxxx.xxxx.com
User-Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0
Accept: text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
Accept-Language: en-ca,en-us;q=0.8,en;q=0.5,fr-ca;q=0.3
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 300
Connection: keep-alive
Referer: https://xxxxx.xxxx.com/trbleshoot/ip_trc.asp
Cookie: sid=231708615567842
Content-Type: application/x-www-form-urlencoded
Content-Length: 140
port=internet_port&action=Start+Trace&destination=L&timeout=600&maxpacket=100&snaplen=1512&filter=

HTTP/1.x 302 Redirect
Server: GoAhead-Webs
Date: Mon Dec 18 23:02:31 2006
Pragma: no-cache
Cache-Control: no-cache
Content-Type: text/html
Location: https://xxxxxxx.xxxx.com/trbleshoot/ip_trc.asp
----------------------------------------------------------
(this is where I get the error after 5 seconds and I hit retry)
----------------------------------------------------------
GET /trbleshoot/ip_trc.asp HTTP/1.1
Host: xxxxxx.xxxx.com
User-Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0
Accept: text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
Accept-Language: en-ca,en-us;q=0.8,en;q=0.5,fr-ca;q=0.3
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 300
Connection: keep-alive
Referer: https://xxxxxxx.xxxx.com/trbleshoot/ip_trc.asp
Cookie: sid=231708615567842
Cache-Control: max-age=0

HTTP/1.x 200 OK
Date: Mon Dec 18 23:02:45 2006
Server: GoAhead-Webs
Pragma: no-cache
Cache-Control: no-cache
Content-Type: text/html
----------------------------------------------------------

Reproducible: Sometimes

Comment 1

[Michael Newton]

Created attachment 249068 [details]
packet trace of the error

Not sure how much use this will be, but hopefully someone will see something in it.  You can see the 5 second pause in the trace file as well.

Comment 2

[Matthias Versen [:Matti]]

Is this still a problem with recent Firefox builds ?

Comment 3

[Michael Newton]

This was fixed with a maintenance release a few weeks later.