364356 - personal.fidelity.com - Plugin content served as text/plain

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[Aaman Lamba]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20061204 GranParadiso/3.0a1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20061204 GranParadiso/3.0a1

Navigating to the page above shows valid rendered html but this is then replaced with the message 'Click Here to Download Plugin' - running the Plugin Finder Service indicates the content is actually text/plain, which should not require a plugin.

Looking at the source, some of the text that is not visible seems to use the css rule class="ofFlashH2Header ofLastChild",  which seems to indicate the content is Flash-related, although the Plugin Finder reports it as text/plain.

Reproducible: Always

Steps to Reproduce:
1. Visit the url above (http://personal.fidelity.com/products/trading/Commissions_Margin_Rates/Commissions_Margin_Rates.shtml.cvsr)
2. Click on the Mutual Funds tab, although this occurs on all the tabs

Actual Results:  
The message 'Click Here to Download Plugin'

Expected Results:  
Text

Comment 1

[crf]

The page indicates the need for a plugin.

If you use the live http headers extension, you can see what's happening.
The page tells firefox to get:
http://personal.fidelity.com/products/trading/flash/avenir.swf

The server says (incorrectly) that this flash file is text/plain content. So that is probably why mozilla is looking for a plugin for text/plain.

This is using an embed tag in the page's html:

<embed class="sIFR-flash" width="311" height="28" src="/products/trading/flash/avenir.swf" quality="best" flashvars="txt=Low Online Commissions&textalign=left&offsetTop=0&textcolor=#5F9635&hovercolor=#5F9635&linkcolor=#5F9635&w=311&h=28" wmode="transparent" bgcolor="#FFFFFF" sifr="true" type="application/x-shockwave-flash" style="width: 311px; height: 28px;"/>

Note the html says the type is application/x-shockwave-flash ... This is why mozilla thinks a plugin is needed. If you don't have flash plugin installed, this will trigger the plugin finder service. If have flash, it should trigger flash's display (like it does for me). Perhaps it might also trigger the plugin finder service due to some other settings you've changed (only guessing?).

I'm using firefox 2.0

Do you have the flash plugin installed? If you don't, everything is working normally.

Comment 2

[Aaman Lamba]

Your explanation seems correct, I don't believe I have the Flash player installed - I am using Gran Paradiso (Firefox 3.0 alpha 1). I wonder if there is any way of trapping this as a fault rather than trying and failing to load the (correct) plug-in - perhaps based on the file extension, or is it better to rely on the headers.

Comment 3

[crf]

It is better to rely on http headers. They are supposed to be definitive in principle. 

The big problem here is this balky bank. Maybe they don't change high enough service fees, otherwise they'd be able to afford to debug their website ;)

Comment 4

[Steve England [:stevee]]

So can this bug report be closed now?

Comment 5

[Mats Palmgren (inactive)]

http://personal.fidelity.com/products/trading/flash/avenir.swf
is still served as text/plain

-> Evangelism

Comment 6

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.