364710 - Failure when installing over the top of an existing install - freebl3.dll in use

Status: RESOLVED FIXED

(Firefox :: Installer, defect)

Description

[Mats Dahlgren]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; en) Opera 8.54
Build Identifier: 

Yesterday, my Firefox 2.0 en/us informed me it had downloaded an update which was to take effect upon next start of FF, i.e. today.  The update failed and repeatedly complains about faulty installations.  In one phase, it also complained about some ill-formed XML (unfortunately, I lost that message).

After uninstalling FF, I tried to manually install 2.0.0.1 en/us for WinXP.  This fails with the message:
"Error opening file for writing: \r\n\r\nfreebl3.dll\r\n\r\nClick Retry to try again, or\r\nCancel to stop the installation."
Yes, the back-slashes are displayed in the error message.

Reproducible: Always

Actual Results:  
Hanging installer.

Expected Results:  
A correct update, just like previous ones.

I use no special themes or chromes.

Comment 1

[Carsten Book [:Tomcat]]

Please see https://bugzilla.mozilla.org/show_bug.cgi?id=364639#c1

Could your please check http://kb.mozillazine.org/Firefox.exe_always_open#Confirming_the_presence_of_malware

Comment 2

[Mats Dahlgren]

I have run a complete system scan with AdAware SE 1.06r1 with freshly installde ad/trojan definitions SE1R140 dated Dec. 18, 2006.  It found no trojans/malware.  I have also done all checks mentioned on http://kb.mozillazine.org/Firefox.exe_always_open#Confirming_the_presence_of_malware but none of the mentioned malware was found.

Comment 3

[Carsten Book [:Tomcat]]

also seen:

Error opening file for writing: \r\n\r\nfirefox.exe\r\n\r\nClick Retry to try
again, or \r\nCancel to stop the installation 

Comment 5

[Carsten Book [:Tomcat]]

Attachment: Errror on Vista

from a reporter in #firefox in irc.m.o we know that this error also occur on Vista.

Comment 7

[Robert Strong (they/them - no direct email)]

Making this bug about just the installer.

Comment 8

[Jason Barnabe (np)]

Requesting blocking 1.8.1.2. A fair number of people on Vista are having this problem in the forums.

http://forums.mozillazine.org/viewtopic.php?t=516716
http://forums.mozillazine.org/viewtopic.php?t=517072

Comment 9

[Jason Barnabe (np)]

Should the bugs that were duped against this one that don't involve the installer be re-opened?

Comment 10

[Daniel Veditz [:dveditz]]

Is this happening possibly on a machine with multiple logins, and having Firefox concurrently open from two different logins? There was a bug filed on that, not sure if we had a fix or not

freebl3.dll is part of NSS (the Firefox encryption library).
Firefox.exe is obviously firefox.
nssckbi.dll (bug 365595) is part of NSS

Bug 369221 and both links in comment 8 describe xpicleanup problems which is something else.

Comment 11

[Daniel Veditz [:dveditz]]

Missing 1.8.1.2

Comment 12

[Daniel Veditz [:dveditz]]

Don't have enough information to seriously consider this a blocker. Need more investigation (answers to comment 10, for example).

Comment 14

[Eliana]

I fixed it! I did a search for files containing the world 'mozilla', deleted them, and then it installed! not having firefox for a whole day really made me realize how much horrible internet explorer is :)

Comment 15

[Robert Strong (they/them - no direct email)]

fixed by the checkin of Bug 369221