Closed Bug 365292 Opened 18 years ago Closed 17 years ago

Thunderbird/Mailnews fails to take any action when an attached mail is opened or double-clicked from the message window.

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: mozilla, Assigned: mscott)

Details

(Keywords: regression)

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.9) Gecko/20061206 Firefox/1.5.0.9 Build Identifier: version 1.5.0.9 (20061207) When attempting to double-click an attachment OR use the File > Attachment > Open option (expecting to either launch the handler for that attachment or be prompted to save the file), nothing happens. Right-click > Save As or File > Attachment > Save As work as expected. File type does not seem to matter. Reproducible: Always Steps to Reproduce: 1. Click on a message that contains an attachment 2 [review]. Double-click the attachment from the "Attachments" area of the message window OR select File > Attachments > [file name] > Open. 3. Observe Thunderbird's lack of response. Actual Results: Nothing perceptible occurs. Expected Results: Attachments should open in their proper handler, i.e., Firefox for a JPG image or Notepad for a TXT file. Alternatively, user should be prompted to select the appropriate handler for the file type if none is already identified by Windows. I have encountered this problem so far with standard attachment types such as JPG, TXT, GIF, HTML, etc. As far as I can tell, this is the first version of Thunderbird I have used where this problem occurs. Other processes running: AVG Free, ZoneAlarm. Please let me know if any additional information is required. Thanks for the continued hard work and excellent products!
Check to see if the attachments are simply being saved to disk. It's possible to set Save as the default action for a particular type. Check this in Tools | Attachments | View & Edit Actions I mention this possibility only because TB will save silently if you also have Tools | Attachments | Attachments Folder set to "Save all to this folder..." Naturally, if the default action before was *not* set to Save and it is now, that's indicative of a problem.
Thanks for the suggestion. I checked the settings and there are no default actions set. It is set to "Ask me where to save every file" and in the "View & Edit Actions" window there are no actions set for any file types. Cheers.
I'm also seeing this in trunk SM build ID 2007011009. Jeremy, what version of TB are you currently running?
Assumed trunk and looked for regression window, works okay on BuildID 2006112703 but not in BuildID 2006112803. http://bonsai.mozilla.org/cvsquery.cgi?treeid=default&module=all&branch=HEAD&branchtype=match&dir=&file=&filetype=match&who=&whotype=match&sortby=Date&hours=2&date=explicit&mindate=2006-11-27+00%3A00&maxdate=2006-11-28+04%3A00&cvsroot=%2Fcvsroot should cover that period not sure if there are any likely culprits in there. Possibly bug 358657 but 100% sure on that but cc'ing David.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: regression
OS: Windows XP → All
Hardware: PC → All
Version: unspecified → Trunk
Summary: Thunderbird fails to take any action when a mail attachment is opened or double-clicked from the message window. → Thunderbird/Mailnews fails to take any action when an attached mail is opened or double-clicked from the message window.
*Possibly bug 358657 but not a 100% sure on that but cc'ing David.
locally backing out the checkin for bug 358657 does fix the reproducible case Ian sent me. So that's the right place to look, at least for the case Ian has.
I should note that I was trying Neil's message in a local folder, and he was using IMAP, so the problem is general. Most likely, it's the changes to mimemoz2.cpp
This bug is originally reported against 1.5.0.9; bug 358657 is trunk-only. Jeremy originally mentioned "attached mail" -- I'm wondering if the problem is, a forwarded-as-attachment message itself has an attachment, and that attachment isn't opening. Which is true in 1.5.0.9 -- bug 203570 fixed it, for 2.0 -- bug 366546 is one (of several?) that reported this specific problem. And that fix is still working OK on trunk for me: 3a1-0125, Win2K. I'm not sure what Ian's situation is, not having seen the message in question.
(In reply to comment #8) > This bug is originally reported against 1.5.0.9; bug 358657 is trunk-only. > It would be good if Jeremy could clarify if it is 1.5.0.9 or not as I was assuming the 1.5.0.9 mentioned was the identifier picked up from the browser being used to report the problem. Though saying that Jeremy's problem does sound more general than mine. I should probably open a new bug for my issue.
Hi guys. Indeed I am using Mozilla version 1.5.0.9 (20061207) as indicated in the original bug report. Additionally, responding to Mike's comment, the bug occurs with standard attachments - that is files such as JPEG images - attached to a standard text message. It is not limited to "forwarded-as-attachment" messages. Thanks for the continued follow-up and please let me know how I can be of further assistance.
Ian, do you still have the message that exhibited the problem for you?
Ian, see comment 11. (reporter might be gone.)
Hi guys. It's been a while since I reported this. I'm now on version 2.0.0.14 (20080421) and I am not having this problem anymore. Cheers for the support. -- jm
Status: NEW → RESOLVED
Closed: 17 years ago
Resolution: --- → WORKSFORME
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