366817 - Shockwave errors and causes Firefox to crash

Status: RESOLVED INCOMPLETE

(Plugins Graveyard :: Shockwave (Adobe), defect)

Description

[magicfox64]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.9) Gecko/20061206 Firefox/1.5.0.9
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.9) Gecko/20061206 Firefox/1.5.0.9

After opening up certain sites that require to a shockwave flash to play animations, I will either receive an error report of some sort which 90% of the time, shuts down firefox and forces me to restart.

Reproducible: Sometimes

Steps to Reproduce:
1. Visit either hotmail or myspace or youtube.
2. Wait for an ad or video to start playing that requires shockwave flash
Actual Results:  
I might get an error message saying that shockwave plugin performed an illegal operation and gives me to option of ignoring it for this session (does not close down the browser). Or, more frequently, I get an error message giving me the option to send an error report. It contains this information: 

AppName: firefox.exe	 AppVer: 1.8.20061.20612	 ModName: npswf32.dll
ModVer: 9.0.28.0	 Offset: 0008c4a8

Expected Results:  
It shouldn't have closed down my browser. LOL.

Per the instructions of another site, I uninstallled shockwave and re-installed it. I also deleted npswf32.dll and a .xtm(?? I might have that wrong) file which should have uninstalled shockwave flash, but the flash applications are still running - and erroring. I'm not very tech-savvy at all so PLEASE talk dumb to me. Tell me what buttons to push for this and this operation to get what information you need. 

I have the latest versions of both shockwave and shockwave flash.

There's nothing special about my computer. I'm not that savvy with it. I have everything on auto-update and keep track of them as best as possible. And... I hope I filled this thing out correctly....

Comment 1

[magicfox64]

Umm, I was just thinking, I don't know if this is important or not, but, the problem did not start until around November or so. I THINK it had something to do with a Firefox update or something, but I can't be sure. I wasn't paying too much attention. After the first five or so times, only then did I start to think that something might be seriously wrong.

Comment 2

[Steve England [:stevee]]

Does it still crash in firefox's safemode?
http://kb.mozillazine.org/Safe_mode

Comment 3

[magicfox64]

Yes, it did. (Thank you, that link was exactly the sort of directions that I need, and I will do whatever you want LOL.)

At least, I'm pretty sure I was in the safe mode. The prompt box came up and I pressed continue in safe mode, but since I haven't changed the theme and have no extensions, there was no big difference to tell me that I was in the safe mode at all.

Comment 4

[Matthias Versen [:Matti]]

Which Flash Version Do you use (enter "about:plugins" as URl and without the "").

BTW: Bugzilla is NOT for support questions and this bug may be closed as invalid.

Comment 5

[magicfox64]

? It's not a bug? How is it not when something is obviously crashing firefox down on me and it's nothing that I did. It worked exquisitely before the update to firefox and suddenly it's not? *rolls eyes* It's a brand new laptop I'm using so it's nothing that is its programing, and I'm too tech-dumb to upload anything strange into firefox. 

"You need to activate this plugin for this format" Ok.. *click* *download plug in* Ok it works! <--- that's me.

And, I already answered your question before hand. I told you, I use the latest version: File name: NPSWF32.dll Shockwave Flash 9.0 r16. 

Here, I might not be tech-savvy, but I am a web designer and can take screenshots of whatever you need. Here's a shot of that plug in page. All of my plug ins are listed. If you need a screen of whatever in order to fix this problem, then please just ask. I just want this problem fixed. It wasn't anything of my doing, so if it's not a bug, I don't know what it is.

http://mcloz.net/images/bug.jpg

Comment 6

[Steve England [:stevee]]

You're using Flash 9.0r16. Please update to Flash 9.0r28 which fixes some flash-related crasher bugs.

Comment 7

[magicfox64]

Ok, i typed in the version you told me to into google and got that version since the site for it kept giving me the outdated version. Now the plug ins page says that I have BOTH versions installed and... the problem is still continuing. 

Comment 8

[magicfox64]

I have a question.... if I didn't have that version installed before, then why did the error message (that I posted above) I receive read like this?

AppName: firefox.exe     AppVer: 1.8.20061.20612         ModName: npswf32.dll
ModVer: 9.0.28.0         Offset: 0008c4a8

ModVer: 9.0.28.0 ???? If I didn't have it installed, how did it error?

Comment 9

[Matthias Versen [:Matti]]

It seems that the flash plugin crashes and flash isn't part of Firefox, flash comes from macromedia.

Could be please upgrade to Firefox 2.X and try it again ?

Comment 10

[magicfox64]

Tch, now I'm stuck with a sucky interface and the same problem AND an annoying message that asks me if I want to restart a session or start a new one every time it happens. Nope. no change. 

... I'm going to see if I can't find a rollback in my old files. I don't like this format AT ALL. So mad. I was REALLY hoping that was going to fix it. And don't say it's a prob with the flash plugin since it worked just fine before the upgrade to firefox. 

I hope I can get the old version back...

Comment 11

[Wayne Mery (:wsmwk)]

Do you still see this problem using latest version of Firefox and Flash (10)?

If you do, please comment.
If you do not see the problem, please close the bug - don't use resolution=FIXED, change resolution to:
- INVALID if you believe the problem was flash player
- WORKSFORME if you believe the problem was in Firefox
- INCOMPLETE if it is impossible to test (url or testcase is gone)

Comment 12

[Mats Palmgren (inactive)]

Please file a new bug if the crash still occurs in Firefox 3 with
Flash 10 (or newer).  Thanks for your report.

-> INCOMPLETE