Currently, if spam (or in the case that sparked this bug, a troll) comes from Google Groups, Mozilla cannot easily remove messages, as with messages posted via news.mozilla.org. Instead, Mozilla has to open a ticket with Giganews. Google can't seem to care less, when it comes to spammers/trolls using their service to post, so abuse reports are futile. It would greatly help, if Mozilla could easily remove those messages, without being required to open a ticket with Giganews. I have no idea how willing Giganews would be to this, but at this point, it's worth a try.
Summary: Remove messages from new.mozilla.org without opening a ticket with Giganews → Remove messages from news.mozilla.org without opening a ticket with Giganews
I agree. Ticket filed with Giganews.
Assignee: server-ops → gerv
Component: Server Operations → Newsgroups
QA Contact: justin → justdave
Assignee: gerv → justdave
QA Contact: justdave → gerv
Whiteboard: waiting for Giganews
Dave, any news on this? Giganews is usually responds so quickly.
Garth the troll, has now started using Google Groups to post. <http://groups.google.com/group/mozilla.support.firefox/msg/bafe065e181ca3d7>
Can you mail me a list of Message-ID headers to firstname.lastname@example.org? thanks
(we'll just file tickets continuously until they get tired of us if he's posting troll-like stuff that frequently)
With 6 spam messages sent to mozilla.support.firefox via Google Groups in the past 30 hours, let's hope there's some progress on this bug. :-)
I sent a block of 14 messages posted via Google to Giganews for canceling a few hours ago.
I can't really do anything with this so getting it out of my queue. Giganews still has the ticket open, so it's just in limbo somewhere. I'll still pester them periodically.
Assignee: justdave → nobody
Status: ASSIGNED → NEW
FWIW, I emailed them in March (2012) and this policy hadn't changed.
Assignee: nobody → mburns
I don't think this is really going to change, so there's nothing we can do to fix it. I'll leave this INCOMPLETE in case they change their minds, ever.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
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