366888 - Remove messages from news.mozilla.org without opening a ticket with Giganews

Status: RESOLVED INCOMPLETE

(mozilla.org :: Discussion Forums, task)

Description

[Chris Ilias [:cilias]]

Currently, if spam (or in the case that sparked this bug, a troll) comes from Google Groups, Mozilla cannot easily remove messages, as with messages posted via news.mozilla.org. Instead, Mozilla has to open a ticket with Giganews.

Google can't seem to care less, when it comes to spammers/trolls using their service to post, so abuse reports are futile.

It would greatly help, if Mozilla could easily remove those messages, without being required to open a ticket with Giganews. I have no idea how willing Giganews would be to this, but at this point, it's worth a try.

Comment 1

[Dave Miller [:justdave]]

I agree.  Ticket filed with Giganews.

Comment 2

[Chris Ilias [:cilias]]

Dave, any news on this? Giganews is usually responds so quickly.

Comment 3

[Dave Miller [:justdave]]

nope.

Comment 4

[Chris Ilias [:cilias]]

Garth the troll, has now started using Google Groups to post.
<http://groups.google.com/group/mozilla.support.firefox/msg/bafe065e181ca3d7>

Comment 5

[Dave Miller [:justdave]]

Can you mail me a list of Message-ID headers to [e-mail]?

thanks

Comment 6

[Dave Miller [:justdave]]

(we'll just file tickets continuously until they get tired of us if he's posting troll-like stuff that frequently)

Comment 7

[Chris Ilias [:cilias]]

With 6 spam messages sent to mozilla.support.firefox via Google Groups in the past 30 hours, let's hope there's some progress on this bug. :-)

Comment 8

[Dave Miller [:justdave]]

I sent a block of 14 messages posted via Google to Giganews for canceling a few hours ago.

Comment 9

[Dave Miller [:justdave]]

I can't really do anything with this so getting it out of my queue.  Giganews still has the ticket open, so it's just in limbo somewhere.  I'll still pester them periodically.

Comment 10

[Michael Burns [:mburns]]

FWIW, I emailed them in March (2012) and this policy hadn't changed.

Comment 11

[Shyam Mani [:fox2mike]]

I don't think this is really going to change, so there's nothing we can do to fix it.

I'll leave this INCOMPLETE in case they change their minds, ever.