367073 - all outgoing emails blocked

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Paul OBrien]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1
Build Identifier: version 1.5.0.9 (20061207)

This may not be a Thunderbird bug per se and may have more to do with my ISP.  One month ago Insight broadband in Louisville KY upgraded their email system for 'increased speed'.  Since this event, none of my outgoing emails have been delivered, and I have received no notification that the sends have failed.  I have reported this to Insight, but so far they deny it could possibly be their problem.  Meanwhile, I have to use Outlook Express to send an email, which works fine.  Could you perhaps communicate with Insight in some way, find out what their 'upgrade' involved, etc., and see if there is anything about Thunderbird that can be adjusted to solve this problem.  By the way, I am quite certain that Thunderbird is set up correctly on my computer, and nothing in the set up had changed around the time this problem began.  Thanks, Paul OBrien.

Reproducible: Always

Steps to Reproduce:
1. send email
2. wait
3.
Actual Results:  
Thunderbird indicates mail has been sent successfully.  But it never arrives.  Nor is there any notification of send failure.

Expected Results:  
sent the email

There would seem to be some kind of problem either with the accounts form transmits the SMTP server information, or with the way the ISP receives it.  It is impossible for me to tell exactly where the problem is.  Is the email not actually being sent correctly from Thunderbird?  Or not being seen or received correctly by the ISP?  Or not being correctly sent on from the ISP?  Is it possible for me to ping this thing in some way to find out?

Comment 1

[Magnus Melin [:mkmelin]]

Does this happen also when you turn off antivirus and/or firewall?

If it does, try creating an smtp protocol log, and attach it to this bug
<http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#smtp>

Comment 2

[Paul OBrien]

Attachment: smtp log with one send

disabling all antivirus and firewall has no effect -- emails are still sent successfully but do not arrive.  smtp log attached.

Comment 3

[David :Bienvenu]

looks like the mail is getting to the isp's smtp server just fine, so the problem would seem to be downstream from that.

Comment 4

[Wayne Mery (:wsmwk)]

invalid per comment 3.

Comment 5

[Paul OBrien]

So far, with the latest version, the problem seems to be fixed.  Also, my ISP (insightbb.com) has done some further upgrading that may have helped.  This is beginning to be a regular syndrome with them: they fiddle, only microsoft works, they fiddle some more, then open source works. Best not to think too much about it.  Thanks for your help.

Comment 6

[Wayne Mery (:wsmwk)]

Brian, it "works for you" but it's more appropriate for the bug status to be INVALID, as the problem, per your log, was determined to be outside the realm of Thunderbird. WFM implies there was a problem IN thunderbird. This doesn't explain the distinction, but please see https://bugzilla.mozilla.org/page.cgi?id=fields.html#resolution