Closed Bug 368131 Opened 18 years ago Closed 17 years ago

Thunderbird flashes when icon is clicked then immediately shuts down.

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: rwhite6, Assigned: mscott)

References

(
URL
)

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322)
Build Identifier: 

Running windows xp. Have uninstalled and re-installed thunderbird. Always installs with no problem. Click on thunderbird icon, it opens for about a half a second on the screen and immediately shuts down. No errors. Checked task manager and it isn't open.

Reproducible: Always

Steps to Reproduce:
1.click on thuderbird icon
2.
3.
Actual Results:  
No special step. Just click on the icon or thunderbird on the start menu.

Expected Results:  
Flashes on the screen then disappears. Program won't keep running
Does it work in -safe-mode? <http://kb.mozillazine.org/Safe_mode>
Sorry I was gone for  a  couple of  days. No it  doesn't  work  in save  mode either.  Same  thing, flashes  the thunderbird desk top as  if to start, then  immediately  shuts down.

Thunderbird just updated itself to 1.5.0.10 and I am also having the same problem. It happened directly after the install. Need to access my email!
yeah, I'd try uninstalling, then re-installing 1.5.0.10 from scratch, perhaps after rebooting

Was able to fix it by:

1) Rename my profile (to backup)
2) Create new profile
3) Close Thunderbird
4) Delete files in "Mail" folder in profile
5) Copy files in "Mail" folder from backup into new profile

Lost all my settings but at least my email is back.
Scratch that. It worked until I tried to check my email. Then started crashing again.
I uninstalled/reinstalled with the 1.5.0.10 setup file and created a fresh profile. It still crashed when I tried to start it up again.

I've reverted to 1.5.0.5 and it works fine. Seems the problem was introduced between 1.5.0.9 and 1.5.0.10. I initially thought something was corrupted in my settings but with it crashing without any modifications by myself I believe there is something wrong with the build.
did any talkback reports get sent? Or when you say crash, do you mean just shut down silently?
No reports were sent that I know of. I didn't install the QFA.
I guess it shut down silently, yes.
I had the same issue, see Bug 315224. I have QFA installed, the process disappears without a trace.
nick, this does, or does not, happen for you with v1.5.0.9?  does it happen with a trunk build?  http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/
rick/reporter seem to be gone. no response since comment 2
=> incomplete
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → INCOMPLETE
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