368756 - Can't compose or forward web email on charter.net

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Robert E Lebron]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; {Starpower}; .NET CLR 1.1.4322)
Build Identifier: Firefox 2.0

Updated to Firefox 2.0 from 1.5 and my email won't compose, forward etc. A blank dialog window comes up with the usual components missing.

Reproducible: Always

Steps to Reproduce:
1. open Firefox 2.0
2. click on to charter.net email
3. Compose email
Actual Results:  
Blank compose window with no writing components.

Comment 1

[(not reading, please use [e-mail] instead)]

robert, anything interesting in your javascript console?

Comment 2

[Robert E Lebron]

Still having problems forwarding emails. Composing has improved.

Comment 3

[Carsten Book [:Tomcat]]

Robert, is this also a Problem in Firefox 2.0.0.4 ? 

If you still have this Problem, could you try to :

- start Firefox with a new profile ? (http://kb.mozillazine.org/Profile_Manager)
- start Firefoxin Firefox Safe Mode (http://kb.mozillazine.org/Safe_Mode)

Also moving to Firefox General, since this reported error is no error/bug during Software Update Process.

Comment 4

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 5

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.