368815 - [7zip] Firefox installer fails

Status: RESOLVED WORKSFORME

(Firefox :: Installer, defect)

Description

[Wil Wellington]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.0.9) Gecko/20061206 Firefox/1.5.0.9
Build Identifier: Firefox 2.0.0.1

When i double click on the firefox installer, I get a progress bar indicating the percentage of files extracted. Then the installer fails with no errors or warnings.

I've tried to extract the files manually and run the installer by double clicking the "setup.exe" file, but this only results in the setup.exe file deleting itself from the directory, with no errors or warnings.





Reproducible: Always

Steps to Reproduce:
1.double click on firefox 2.0 installer
2.
3.
Actual Results:  
nothing - i receive the progress bar indicating percentage of files extracted, then the installer fails.

Expected Results:  
Proceed with the installation

Comment 1

[Steve England [:stevee]]

Are you low on diskspace? And are you installing from an admin account or a user account?

Comment 2

[Wil Wellington]

(In reply to comment #1)
> Are you low on diskspace? And are you installing from an admin account or a
> user account?
> 

Nope - I've got over 16GB of disk space left, and I've tried installing from all types of user accounts.  I've also got admin priveleges and have never had any problems installing previous versions of firefox or other applications.  I've also been keeping an eye on my eventlogs to see if the installer is crashing, but so far nothing reported. 

Comment 3

[Perry]

Have you considered the possibility that the download was corrupt? If not, I suppose a way to check that would be to download a whole new copy, and try it, or copy a version that someone else already installed from. 

Comment 4

[Perry]

(Follow-up: but, does the msi format include corruption checking -- that is, checksum or anything? zip files do. I don't know if msi does.)

Comment 5

[Wil Wellington]

I've tried numerous times to download different versions thinking it could be a corrupt download file, but i still get the same outcome. 

Not sure if anyone else is experiencing the same problem whilst attempting to install on a sony vaio.

Anyway - I've given up trying to install firefox 2.0. Instead I'll continue using firfox 1.5.x.x and install the upgrades until..

Comment 6

[Perry]

Is there anything useful in the event logs? 

I'd suggest trying to install again, and then immediately looking in the event logs (if you've not already tried this).

If on XP, Start/Control Panel/Administration Tools/Computer Management
then when that appears, drill down the tree on the left to

 Computer Management (local)/System Tools/Event Viewer

and look in all three logs and see if any events occurred just then.

Comment 7

[Carsten Book [:Tomcat]]

Wil: Are you logged on as Admin (or with Admin Rights) when you tried to install Firefox 2.0.0.3 ?

Can you test with a Release from http://www.getfirefox.com/

Comment 8

[Wil Wellington]

Perry: Yep - One of the first things I did was check the event logs to see what was going on.  Nothing is written to the event logs. Even after pressing the refresh button a few times.  The installer just seems to terminate normally or rather abnormally.

Carsten:In response to your question, I have full admin rights on my laptop.

I've even tried expanding the zipped executable and installing it manually. nothing - same result.

Its annoying me now, i've kinda resigned to the fact that ff2 will never run on my vaio.

Comment 9

[Perry]

Have you considered trying sysinternals DebugView (or equivalent), to see if anything helpful goes by in the debug stream?

 http://www.microsoft.com/technet/sysinternals/Miscellaneous/DebugView.mspx

Comment 10

[Wil Wellington]

tried that - nothing is logged in debugview when i doubleclick ff2 installer.  Installer still fails at the exact same position,ie. straing after its finished extracting the files.

Comment 11

[u88484]

This bug was reported using a version of Firefox that security and stability updates are no longer provided for.  All users are strongly encouraged to upgrade to Firefox 3 by selecting 'Check for Updates' in the Help menu or by going to http://www.mozilla.com/en-US/firefox/firefox.html

If you can no longer reproduce this bug using the latest Firefox 3.0.x version, please change the status of this bug to 'RESOLVED' 'WORKSFORME'.

If you can still reproduce this bug, please provide additional details to help resolve this issue.

Comment 12

[Tanner M. Young [:tmyoung]]

Resolving as WORKSFORME.  If the issue appears in Firefox 3.5, we will reopen it.