Crash [@ nppdf32.dll] on reload with testcase that has multiple pdf documents embedded (Adobe Reader 8.0/8.1)

RESOLVED WORKSFORME

Status

Plugins Graveyard
PDF (Adobe)
--
critical
RESOLVED WORKSFORME
12 years ago
2 years ago

People

(Reporter: Martijn Wargers (zombie), Assigned: Rudi Sherry)

Tracking

({crash, testcase})

x86
Windows XP
crash, testcase

Details

(crash signature)

Attachments

(3 attachments)

(Reporter)

Description

12 years ago
Created attachment 253468 [details]
pdf for testcase

See upcoming testcase, it crashes for me on reload with current trunk build. I have the latest version 8 of the adobe reader installed.

Talkback ID: nppdf32.dll
nppdf32.dll + 0xc115 (0x04bfc115)
USER32.dll + 0x8709 (0x77d18709)
USER32.dll + 0x87eb (0x77d187eb)
USER32.dll + 0xb368 (0x77d1b368)
USER32.dll + 0x2f575 (0x77d3f575)
ntdll.dll + 0xeae3 (0x7c90eae3)
USER32.dll + 0x93df (0x77d193df)
nsAppShell::ProcessNextNativeEvent  [mozilla\widget\src\windows\nsappshell.cpp, line 142]
nsBaseAppShell::DoProcessNextNativeEvent  [mozilla\widget\src\xpwidgets\nsbaseappshell.cpp, line 137]
NS_ProcessNextEvent_P  [mozilla\xpcom\build\nsthreadutils.cpp, line 225]
nsBaseAppShell::Run  [mozilla\widget\src\xpwidgets\nsbaseappshell.cpp, line 153]
0x01223e44
0xccccc3c0
(Reporter)

Comment 1

12 years ago
Created attachment 253469 [details]
testcase
(Reporter)

Comment 2

12 years ago
Created attachment 253470 [details]
embed version of the testcase
isn't that a bug in the PDF Plugin itself ?
(Reporter)

Comment 4

12 years ago
Yes
Has this been fixed?

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a5pre) Gecko/20070503 Minefield/3.0a5pre with Acrobat Reader 8 no longer seems to have this problem for me anyway.
(Reporter)

Comment 6

11 years ago
I'm still crashing with the testcase, using:
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a5pre) Gecko/20070512 Minefield/3.0a5pre
and the latest updated version of Adobe Reader 8.
I'm not really sure who I can cc from Adobe on this.
Blocks: 336184
Tested using latest-trunk(Win-XP SP2, Adobe Reader 8.0.0).
> Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a6pre) Gecko/20070604
> Minefield/3.0a6pre

Seems to depend on Adobe Reader's Internet/Web Browser option setting.

Quick test results with iframe/pdf file testcase in comment #1.
 - Display PDF in Browser (D) : Checked in all cases
 Case-1: Allow fast web view (A) : Checked
         Allow speculative download in the background (S) : Checked
 Case-2: (A) : Checked,     (S) : Not checked
 Case-3: (A) : Not checked, (S) : Checked
 Case-4: (A) : Not checked, (S) : Not checked
Crash when reload is observed only when Case-1.
(Similar problem was observed on initial release of Adobe Reader 7 & subsequent) (several suffix up releases, and Case-4 was a workaround sometimes.)

To Martijn Wargers(bug opemner):
Is disabling above two options a workaround?           
  
Adding "Adobe Reader 8.0.0" to summary to avoid confusion. 
Summary: Crash [@ nppdf32.dll] on reload with testcase that has multiple pdf documents embedded → Crash [@ nppdf32.dll] on reload with testcase that has multiple pdf documents embedded (Adobe Reader 8.0.0)
(Reporter)

Comment 10

11 years ago
I don't know where to find these options.
But I don't think the Adobe Reader should crash, anyway.
(In reply to comment #10)
> I don't know where to find these options.
Start stand alone Adobe Reader 8.0.0 application, and go Environment(or similar term, N, CTRL+K) of Edit menu, then go Internet option setting.
See Bug 325588, Bug 337271 and other Adobe Reader 7.x related bugs listed in dependency tree of meta Bug 336184 for problems when Adobe Reader 7.0.x (including already closed bugs), please.
Disabling of "Allow fast web view (A)" and "Allow speculative download in the background (S)" was found to be "not a workaround".
I've opened Bug 383826 for a funny phenomenon before crash/hang etc. during test of testcase in Comment #1 (many iframe with pdf in it). Bug 383826 always occurred when "Display PDF in Browser" was enabled. 
Talkback ID : TB32968772X (Firefox trunk 2007/6/07 build, Win, Adobe Reader 8.1)
Crash after testcase of comment #1 (many iframes with pdf in it).
 1. Open a PDF in comment #0 in a tab (=> hidden AcroRd32.exe starts)
 2. Open testcase of commnent #1 in the tab => Phenomenon of Bug 383826 occurs
 3. Click "Back" button after load of step 2 completed => Crash
Summary: Crash [@ nppdf32.dll] on reload with testcase that has multiple pdf documents embedded (Adobe Reader 8.0.0) → Crash [@ nppdf32.dll] on reload with testcase that has multiple pdf documents embedded (Adobe Reader 8.0/8.1)
(Reporter)

Updated

10 years ago
Flags: blocking1.9.1?
This does indeed sound like a bug in the Acrobat plugin. Not blocking our release on this.
Flags: blocking1.9.1? → blocking1.9.1-
(Reporter)

Comment 15

10 years ago
Is there a way to let Adobe know about this?

Updated

10 years ago
Assignee: nobody → rsherry
(Assignee)

Comment 16

10 years ago
Adobe now knows about it ;)

Updated

8 years ago
Component: Plug-ins → PDF (Adobe)
Flags: blocking1.9.1-
Product: Core → Plugins
QA Contact: plugins → adobe-reader
Version: Trunk → unspecified

Comment 17

7 years ago
rudi wrote in comment #16
> Adobe now knows about it ;)

fixed?
(Reporter)

Comment 18

7 years ago
Yeah, it probably is by now.
Status: NEW → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → WORKSFORME

Updated

7 years ago
Version: unspecified → 8.x
Crash Signature: [@ nppdf32.dll]
Product: Plugins → Plugins Graveyard
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