368992 - My website has the paypal shopping cart integrated. when using firefox and adding an item to the shopping cart or updating the cart, when you click the continue shopping botton it will not take you back to the website page that was left from/

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ric Mills]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1

I have contacted paypal and they say it is a bug with mozilla firefox and there should be a fix. also, the text font and some html icons i have placed do not appear in firefox vs. internet explorer. My main concern is the con't shopping button needs to return the customer to the page they left.

Reproducible: Always

Steps to Reproduce:
1.got to polyprothermals.com
2.add an item to cart
3.click continued shopping
Actual Results:  
when clicking con't shopping button, a error triangle in bottom left corner appears and will not go back to website page that was left from.

Expected Results:  
shoulld go back to page left

go back to page left when clicking con't shopping button.

Comment 1

[Ric Mills]

Please help asap, as I am losing business.
Thanks

Comment 2

[Matthias Versen [:Matti]]

Mozilla/5.0 (Windows; U; Windows NT 5.2; de-DE; rv:1.9a2pre) Gecko/20070130 SeaMonkey/1.5a

Actual Results:
A new window with "paypal shopping card" will be opened if you add an item and it contains the selected item. Clicking the "continue shopping" button and the window with polyprothermals.com gets focus again and the paypal window is in the background.
Adding again an item will not bring the Paypal window in front but the item gets added to the paypal shopping card and clicking on continue shopping still brings the authors page in front.

Expected results:
unclear, the "go back" when clicking continue shopping works.

"Please help asap, as I am losing business."
Sorry but bugzilla is not for support or helping pages with issues. It's only for the Motilla developers to track their work and bugs. Bug reports are welcome but only for bug fixing in Mozilla.org products.

Comment 3

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.