36906 - Bugzilla helper to search resolved bugs as well

Status: RESOLVED WONTFIX

(Bugzilla :: Bugzilla-General, enhancement, P3)

Description

[Ted Ashton]

There's an interesting situation which arises from marking bugs as duplicates.  
Person a reports a set of symptoms which in discussion appears to be the result 
of a much deeper problem.  Person b reports a different set of symptoms which 
are, by the studied opinion of one of the engineers, also the result of the same 
deeper problem.  So said engineer marks the bug as a duplicate.  Then person c 
comes to report the same symptoms which bothered b.  He goes to the bugzilla 
helper and does the search step bug gets no results since the helper only 
searches NEW, ASSIGNED and REOPENED bugs.  So he reports it.  Now our good 
engineer has to go mark that one as duplicate.  About that time d arrives . . .

P'raps the helper could be set to search resolved bugs as well.  This would also 
aid in getting folks to reopen a bug rather than submit a new one.

Comment 1

[Jesse Ruderman]

Hmm maybe instead of making it search "new|assigned|reopened", it could 
search "no resolution|duplicate".

Comment 2

[Ted Ashton]

I thought about that and it should definitely help the duplicate bug problem.  
It won't encouraged folks to reopen old bugs, but it also won't incur the same 
penalty that searching the entire base does.  Also, I think we'd probably best 
stay with *just* "no resolution" for searching the description.  If you search 
the database for "buzilla helper" as a case-insensitive substring without 
narrowing it to new|assigned|reopened, you blow the poor bugzilla's brain!

Comment 3

[Dave Miller [:justdave]]

cbegle owns this page, last I heard...

Comment 4

[Jesse Ruderman]

Reassigning to gerv, who currently maintains bugzilla helper.

Comment 5

[Gervase Markham [:gerv]]

What's the request here? Change Bugzilla Helper's Simple Search to search 
DUPLICATE bugs as well?

Gerv

Comment 6

[Jesse Ruderman]

Yeah, or make it an option (open bugs, or open and duplicate bugs).  Ted also 
said that long-description searches might need to be restricted to open bugs 
only.. I haven't tried timing different longdesc searches.  (btw, the longdesc 
option should have a "(slow)" next to it.)

Comment 7

[Gervase Markham [:gerv]]

CCing dmose. Dmose - what's your view of the performance impact of changing 
Simple Search to also search bugs marked DUPLICATE?

Gerv

Comment 8

[Dan Mosedale (:dmosedale, :dmose)]

We're having some performance problems as it is right now; I don't think now is
the right time to do this.  I understand it's utility, and perhaps at some point
in the future when we've worked past the current issues it would be worth
considering again.

Comment 9

[Gervase Markham [:gerv]]

dmose - what's the current thinking here? Do we still have performance problems?

Gerv

Comment 10

[Dan Mosedale (:dmosedale, :dmose)]

There are still performance problems; we regularly see threads get killed by the
mysql-watcher script.  CCing endico on this, as she's now getting the mail from
that script.  Maybe the eventual upgrade to MySQL 3.23 will help.

Comment 11

[Andreas Franke (gone)]

FYI: I have recently changed my QuickSearch tool (which is intended to replace
the SimpleSearch tool at some point in the hopefully not so distant future, see
bug 61561 or http://www.ags.uni-sb.de/~afranke/mozilla/quicksearch.html ) so
include DUPLICATE bugs in the search by default (following a suggestion from
Asa). So far, I haven't seen a big slowdown caused by that, and I think I like
it.

Comment 12

[Gervase Markham [:gerv]]

Marking WONTFIX; use QuickSearch.

Gerv

Comment 13

[Hixie (not reading bugmail)]

Webtools/Bugzilla Helper is being retired.

Comment 14

[Dave Miller [:justdave]]

clearing milestone on all DUPLICATE/WONTFIX/WORKSFORME/INVALID so they'll show
up as untriaged if they get reopened.  "Jiminy Cricket!" for the filters (and I
don't care if it's spelled wrong ;)