Mail deleted from server, even when keep mail on server until deleted option is selected.

RESOLVED INCOMPLETE

Status

Thunderbird
Account Manager
--
critical
RESOLVED INCOMPLETE
12 years ago
10 years ago

People

(Reporter: Barb Henry, Assigned: Scott MacGregor)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2008-05-24, URL)

(Reporter)

Description

12 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7
Build Identifier: Thunderbird 1.5

Mail deleted from Integra server even though prefs set to keep mail on server until deleted.  Spoke to Integra, implied bug in Thunderbird vs their server.  After test email was deleted from server, I setup test email from Outlook and it stayed on server.  User would like to check same email account from different stations, using the keep mail on server until deleted option.  This problem did not happen on previous version installed.   

Reproducible: Always

Steps to Reproduce:
1.sent test e-mail to myself
2.sent test e-mail to Integra support
3.Integra support sent email to me 
Actual Results:  
Integra support monitored the email server as I sent test e-mails and reported the messages were received then automatically removed from the server.

Expected Results:  
To determine the problem was not with the Integra mail server, I temporarily setup Outlook.  Messages stayed on the server.

Kept the messages on the server until I deleted them.

Comment 1

12 years ago
A POP3 protocol log might help. Replace "protocol" with POP3 in these instructions

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap

My guess is that TB is configured to retrieve messages from the server and not leave them on the server somehow.

Comment 2

10 years ago
Barb, please close bug WORKSFORME if problem is gone, or INVALID if problem was not Thunderbird. Or reply to comment 1 if you still see the problem. if you need help please comment.
Whiteboard: closeme 2008-05-24
No new useful information since comment #1 (>1 year ago), resolving incomplete.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → INCOMPLETE
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