Report Broken Web Site fails: Host Exception Error

ASSIGNED
Assigned to

Status

Webtools Graveyard
Reporter
ASSIGNED
11 years ago
2 years ago

People

(Reporter: Matt Seitz, Assigned: raccettura)

Tracking

Trunk
x86
Windows XP

Details

(URL)

Attachments

(4 attachments, 2 obsolete attachments)

26.40 KB, image/jpeg
Details
50.25 KB, application/octet-stream
Details
41.48 KB, image/jpeg
Details
13.19 KB, application/octet-stream
Details
(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1

I was having a problem with a page on Yahoo! Music Launchcast.  I tried to use "Report Broken Web Site".  When I tried to submit the report, Firefox reported "There was an error creating the report, so no information was sent", and the error "Host exception error".

Reproducible: Always

Steps to Reproduce:
1.  Go to URL
2.  Select Help->Report Broken Web Site
3.  Click "Site protected by password" checkbox.
4.  Enter problem report
5.  Click button to subnit
Actual Results:  
Error message reported.

Expected Results:  
Web site problem report should be submitted.
(Reporter)

Comment 1

11 years ago
Created attachment 255405 [details]
Error dialog
(Reporter)

Comment 2

11 years ago
Created attachment 255406 [details]
Network capture
(Reporter)

Comment 3

11 years ago
Created attachment 255407 [details]
Input dialog
(Reporter)

Comment 4

11 years ago
Created attachment 255409 [details]
Input dialog

Sorry, took the original screen capture before completing the form.
Attachment #255407 - Attachment is obsolete: true
(Reporter)

Comment 5

11 years ago
And now, after that last screen capture, the submission worked:

Successfully Transmitted Report RMO11716760121034

Site:
			https://bugzilla.mozilla.org/show_bug.cgi?id=370700
	

	
		Problem Type:
			Behavior wrong
	

	
		Description:
			Clicking "Submit mood" button has no effect.

Error: document.editForm is not a function
Source File: http://music.yahoo.com/launchcast/editmoods.asp
Line: 431
	

	
		Platform:
			Win32
	

	
		Product:
			Firefox/2.0.0.1
	

	
		OS:
			Windows NT 5.1
	

	
		Gecko:
			2006120418
	

	
		Build Config:
			
 --enable-application=browser --enable-update-channel=release --enable-official-branding --enable-optimize --disable-debug --disable-tests --enable-static --disable-shared --enable-svg --enable-canvas --enable-update-packaging

	

	
		Useragent:
			Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1
	

	
		Language:
			en-US
	

	
		Email:
			mseitz@yahoo.com
(Reporter)

Comment 6

11 years ago
Created attachment 255412 [details]
Input dialog

Aha!  If I go back to reporting the Yahoo web site, I see the same problem again.
Attachment #255409 - Attachment is obsolete: true
(Reporter)

Comment 7

11 years ago
Created attachment 255413 [details]
Network capture filtered

Here's another copy of the network trace, with some filtering to get rid of packets I think are unrelated.
(Reporter)

Comment 8

11 years ago
To clarify:

In comment 5, I mistakenly submitted a Broken Web Site report against this page on bugzilla.mozilla.org.  That worked fine.

If I submit a Broken Web Site report against "http://music.yahoo.com/launchcast/editmoods.asp", that fails.
Assignee: nobody → robert
Component: General → Reporter
Product: Firefox → Webtools
QA Contact: general → reporter
Version: unspecified → Trunk
Component: Reporter → Reporter
Product: Webtools → Other Applications
QA Contact: reporter → xul-client
Version: Trunk → 1.8 Branch
(Assignee)

Comment 9

11 years ago
Ok, problem is that music.yahoo.com was likely in the db before a faulty merge resulted in a handful of hostnames being in the host table more than once (hence exception).  We should fix this.

I'll need a sysadmin at my side... any victims [ahem] volunteers?
Component: Reporter → Reporter
Product: Other Applications → Webtools
QA Contact: xul-client → reporter
Version: 1.8 Branch → Trunk
(Assignee)

Comment 10

11 years ago
Should add: this should only take a few minutes.
Status: UNCONFIRMED → ASSIGNED
Ever confirmed: true
Product: Webtools → Webtools Graveyard
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