371212 - Just installed Fire Fox 2, and I am already asked to download the Flash Player Plugin, after installing the plug in, fire fox no longer works.

Status: RESOLVED WORKSFORME

(Toolkit Graveyard :: Plugin Finder Service, defect)

Description

[Robert]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; FDM)
Build Identifier: Mozilla FireFox 2

I recently installed Fire Fox 2 on Vista. On the first website I loaded i was asked to install the Adobe Flash Player Plugin, so I did and now Fire Fox will not start. I get this error --> "The program must close to allow a previous installation attempt to complete. Please restart." You can see this error in my screen shot above.
I rebooted my PC 3 times, and still get this error. I checked my processes and neither Flash Player nor Fire Fox was running. Flash Player Files seem to be in the Plugin folder, you can see that in the screen shot above also.

Reproducible: Always

Steps to Reproduce:
1.Install the Adobe Flash Player Plugin
2.Reboot System
3.Bad example: Fire Fox dont work now. You Suck! (Joking)
Actual Results:  
I Recieved the error mentioned above.

Expected Results:  
It should have let me start Fire Fox, and then show flash on websites.

I tried manual install from in the plugins folder, and re-downloading the whole file from the Adobe Website, And right clicked the information bar that tells you that you need the plugin, and downloaded it there.

(I did these in the reverse order that I explained it) The error started with the right click info bar download plugin.
Nothing fixed it.

Comment 1

[Ria Klaassen (not reading all bugmail)]

See http://kb.mozillazine.org/Browser_will_not_start_up

Comment 2

[Doron Rosenberg (IBM)]

Sounds like a flash bug.  Does removing the plugin fix the issue?

Comment 3

[Marcia Knous [:marcia]]

Robert: Is this a brand new PC, and if so, who is the manufacturer? I haven't seen this type of issue during my testing.

Comment 4

[Robert]

(Marcia)
Yes Brand New, HP Pavilion 
OS-Vista Home Premium
2GB Ram
500 GB HD space
2.13 GHz
Intel Video Card 224 MB
-----------------------------------------------
(Doron)
Im not really sure how to remove a plugin except for right click and delete.
I figured by doing it that way it would probably mess something else up.
---------------------------------------------------------------------------
(Ria)
I'll check the link, and see if it helps.
-------------------------------------------------------------------------

Comment 5

[Doron Rosenberg (IBM)]

> (Doron)
> Im not really sure how to remove a plugin except for right click and delete.
> I figured by doing it that way it would probably mess something else up.

Not sure where on vista the plugin will be - search for NPSWF32.dll and delete the file, it is safe to do.

Comment 6

[Robert]

(In reply to comment #5)
> > (Doron)

I removed the .dll and it made no change. I get the same error.

Comment 7

[Ria Klaassen (not reading all bugmail)]

If you download and unzip on your desktop the latest build:
http://ftp.mozilla.org/pub/mozilla.org/firefox/tinderbox-builds/pacifica-vm-mozilla1.8/ then start it up with a brand new profile: http://kb.mozillazine.org/Profile_Folder , does that help? And when you put the .dll file back on the same place or on C:\Documents and Settings\user\Application Data\Mozilla\Plugins ? 
 

Comment 8

[Robert]

(In reply to comment #7)
> If you download and unzip on your desktop the latest build:
> http://ftp.mozilla.org/pub/mozilla.org/firefox/tinderbox-builds/pacifica-vm-mozilla1.8/
> then start it up with a brand new profile:
> http://kb.mozillazine.org/Profile_Folder , does that help? And when you put the
> .dll file back on the same place or on C:\Documents and
> Settings\user\Application Data\Mozilla\Plugins ? 

Your download worked, and when i was asked to install the missing plugin, it actually installed correctly. It added this file "flashplayer.xpt" into the plugins folder. If you notice in the screen shot above, that file isnt in there.
So maybe that was the problem. Thank You :)
Should I change this to Bug Fixed?
> 
> 

Comment 9

[Ria Klaassen (not reading all bugmail)]

I have never seen this flashplayer.xpt file in my plugins folders. You can test it out be removing or renaming that file temporarily. I don't believe it has much to do with it.
FIXED is the right resolution when a code change in Firefox has taken place, so resolving WORKSFORME.