Junk Mail Config not functional on Multiuser System

RESOLVED WORKSFORME

Status

Thunderbird
Preferences
--
major
RESOLVED WORKSFORME
11 years ago
10 years ago

People

(Reporter: Chris Brandstetter, Assigned: Scott MacGregor)

Tracking

PowerPC
Mac OS X

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/418.9.1 (KHTML, like Gecko) Safari/419.3
Build Identifier: Thunderbird 1.5.0.9 (20061207)

Dear All,
     A little about our Network. All workstations are Mac OS X 10.3.9 with the latest security updates. Our file/home directory server is 10.3.9 OS X Server. Our Authentication server is 10.4.8 OS X Server. We are using the latest stable release of Thunderbird 1.5.0.9 (20061207). All users are members of the regular non-admin group "staff" while I am also a member of the "admin" group. The workstations boot off of 10.3.9 on their local hard drive and Thunderbird is installed in that Application Folder. I have tried chmodding Thunderbird.app to 777 even to see if that helps. No user, even me being a member of the admin group can change their Junk Mail Controls.  See URL for images

Reproducible: Always

Steps to Reproduce:
1.Multi User/ Remote Home Directory environment
2.open "Junk Mail Controls"
3.
Actual Results:  
You cannot hit the "OK" button, it does nothing.

Expected Results:  
Saved the users Junk Mail Control Settings and create the Junk Mail Folder

Comment 1

11 years ago
Anything in the JavaScript console? (Tools > JavaScript Console)
Version: unspecified → 1.5
(Reporter)

Comment 2

11 years ago
(In reply to comment #1)
> Anything in the JavaScript console? (Tools > JavaScript Console)
> 
Errors and When they Happen:
1) Error: GetThreadTree is not defiend
     Source File: chrome://messenger/content/mail3PaneWindowCommand.js
     Line: 715
     When: At Startup
2) Error: uncaught exception:[Exception... "Component returned failure code:0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nslFile.isFile]"nsresult: "0x80520012 (NS_ERROR_FILE_NOT_FOUND)" location: "JS frame :: chrome://messenger/content/junkMail.js ::buildServerFilterListFromDir :: line 170" data:no]
     When: When I bring up the Junk Mail Controls Preferences window
3) Error: gCurrentServer has no properties
     Source File: chrome://messenger/contents/junkMail.js
     Line: 34
     When: When I select Local Folders fromt he Dropdown.
4) Error: gCurrentServer has no properties
     Source File:  chrome://messenger/content/junkMail.js
     Line: 203
     When: When I try and click OK.

I hope this helps.  :-)

Comment 3

11 years ago
We look in the following directory for the server filter list:

<bin dir>/defaults/messenger

That directory should have three files - mailviews.dat, SpamAssassin.sfd and SpamPal.sfd. Does that directory exist, and is it accessible to you and your users?
(Reporter)

Comment 4

11 years ago
(In reply to comment #3)
> We look in the following directory for the server filter list:
> 
> <bin dir>/defaults/messenger
> 
> That directory should have three files - mailviews.dat, SpamAssassin.sfd and
> SpamPal.sfd. Does that directory exist, and is it accessible to you and your
> users?
> 
Under:/Applications/Thunderbird.app/Contents/MacOS/defaults/messenger
drwxrwxrwx  6 admin  admin  204 25 Oct 21:52 .
drwxrwxrwx  8 admin  admin  272 25 Oct 21:52 ..
-rwxrwxrwx  1 admin  admin  363 25 Oct 21:52 SpamAssassin.sfd
-rwxrwxrwx  1 admin  admin  275 25 Oct 21:52 SpamPal.sfd
drwxrwxrwx  3 admin  admin  102 25 Oct 21:52 US
-rwxrwxrwx  1 admin  admin  477 25 Oct 21:52 mailViews.dat

(Reporter)

Comment 5

11 years ago
Are there any other files on the system excluding the users Library files and the Thunderbird.app folder?  I tried a little experiment, I copied a users Library/Thunderbird folder to the local admin user Library folder, chowned it to admin and the Junk Mail controls worked just fine.  I then copied that back and chowned it back to the user, and the Junk Mail controls were non-functional and looked as before.
(Reporter)

Comment 6

11 years ago
I was wondering if there was any update on this?

Comment 7

11 years ago
No idea, but if I were you I'd try tb-soon-to-be-final 2.0 from
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-mozilla1.8/

Also, I'd try creating a fresh profile to see if it helps. (run thunderbird -P)

Comment 8

10 years ago
Chris: "Not anymore, it cleared up when we updated to 2.0", but didn't close bug.

closing => WFM per reporter
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → WORKSFORME
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