371571 - (DATA LOSS.) When downloading mail, if Thunderbird places it in JUNK, it is deleted from server and cannot be downloaded. Mail is lost.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Alan Oien]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.10) Gecko/20070216 Firefox/1.5.0.10
Build Identifier: 1.5.0.9 (20061207)

Any mail automatically downloaded to JUNK folder is lost. Whether or not the NOT JUNK is clicked, the body of the message cannot be downloaded. It is deleted from the server with no way to read it.

This is not a new problem, it has been this way on 2 computers since Thunderbird was installed about a year ago. Updates have not fixed the problem.

Reproducible: Always

Steps to Reproduce:
1.If mail comes in that Thuderbird places in the Junk folder, it is lost on server
  with no way to get it back.
2.NOT JUNK does not work. That deletes the message header.
3.If NOT JUNK is not clicked, the message body comes up blank.
Actual Results:  
I can't send myself junk mail. It only happens when I get mail that Thunderbird automatically puts in the JUNK folder.

Expected Results:  
If I select NOT JUNK, the message should NOT be deleted. Even if the mail stayed in the Junk folder, at least it wouldn't be lost. Or of it moved to Inbox, that would be nice, or even moving it to Trash would be acceptable. I could still retrieve it from Trash.

Even if I DON'T select NOT JUNK, I should be able to choose to view the body of the mail.



A possibly related other problem: If inbox mail has an attachment that Thunderbird determines to be spam, it is impossible to get the attachment, no matter what is chosen. But at least this mail stays on the server, so I can leave it on the screen, start up my old computer, load Mozilla, and download the mail, attachment included on the old computer.

This trick doesn't work with the reported problem above because the "junk" mail is deleted from the server as soon as Thunderbird places it in the junk folder.

Comment 1

[Magnus Melin [:mkmelin]]

Do you use "leave message on server"? If so, in 2.0 there is now "until i delete them", which sounds like it would solve your problem.

Comment 2

[Magnus Melin [:mkmelin]]

> I have tried all settings. That doesn't work either. Messages are only left on the server if they are in the inbox. 

Nope, not in 2.0. Try the beta.
That setting has been removed and updated to "until i delete them". You may have to set the pref.

Comment 3

[Wayne Mery (:wsmwk)]

Alan is your problem gone using version 2?

Comment 4

[Wayne Mery (:wsmwk)]

is your account pop or imap?

if pop, with version 2  your problem may have evolved - see bug 287728 comment 11.  does it describe what  you saw in version 1.5?

I suggest you backup your important emails**, reset your junk training data so that you start fresh, turn on junk logging

** if your ISP can't recover lost mail for you, then you are the only person who can take responsibility for your data. see http://kb.mozillazine.org/Profile_backup

note: similar issue(s) were fixed by bug 239349 and bug 224563 a long time ago. see also
http://kb.mozillazine.org/Junk_Mail_Controls
http://www.mozilla.org/support/thunderbird/

Comment 5

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Reporter, does this still occur in the latest 2.0.0.x / trunk nightlies?

(please answer comment #4 as well)

Comment 6

[Joshua Cranmer [:jcranmer]]

RESO INCO per lack of response to last comment. If you feel this change was made in error, please respond to this bug with your reasons why.