Mail dragged meant to be dragged into a folder but missed permanently disappears.

RESOLVED WORKSFORME

Status

--
critical
RESOLVED WORKSFORME
12 years ago
11 years ago

People

(Reporter: desaad, Assigned: mscott)

Tracking

({dataloss})

x86
Linux
dataloss

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

12 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.2) Gecko/20060601 Firefox/2.0.0.2 (Ubuntu-edgy)
Build Identifier: version 1.5.0.10 (20070306)

When trying to move an email into a sub folder in the "Local Folders" tree I missed, and placed it into the white area. Instead of the email going into a folder or moving back over to the in box it permanently vanished. 

I tested this with a few unimportant emails, and all vanished. I then shut down Thunderbird, and tried it again. Again they vanished. I then logged off, and when signed back in it did it again. Lastly I shut down the computer, and then powered on and tried it again. This time it didn't do it, but that was yesterday. I'm writing now, because while it didn't do it again this morning. It did it again about ten minutes ago. 

Reproducible: Sometimes

Steps to Reproduce:
1.Get new email you want to keep.
2.Drag email over to the tree on left, but drop it in white area.
3.Email vanishes.
Actual Results:  
Emails vanish. 

Expected Results:  
Moving back over to the inbox.

 capacity: 3600MHz
          width: 32 bits
          clock: 210MHz
          capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe cid xtpr
          configuration: id=0
        *-cache:0
             description: L1 cache
             physical id: 5
             slot: L1-Cache
             size: 8KB
             capacity: 8KB
             capabilities: pipeline-burst internal varies data
        *-cache:1
             description: L2 cache
             physical id: 6
             slot: L2-Cache
             size: 512KB
             capacity: 512KB
             capabilities: pipeline-burst internal varies unified
        *-cache:2 DISABLED
             description: L3 cache
             physical id: 7
             slot: L3-Cache
             capabilities: internal
        *-logicalcpu:0
             description: Logical CPU
             physical id: 0.1
             width: 32 bits
             capabilities: logical
        *-logicalcpu:1
             description: Logical CPU
             physical id: 0.2
             width: 32 bits
             capabilities: logical
     *-memory
          description: System Memory
          physical id: 30
          slot: System board or motherboard
          size: 1GB
        *-bank:0
             description: DIMM DDR Synchronous
             product: PartNum0
             vendor: Manufacturer0
             physical id: 0
             serial: SerNum0
             slot: DIMM0
             size: 512MB
             width: 64 bits
        *-bank:1
             description: DIMM [empty]
             product: PartNum1
             vendor: Manufacturer1
             physical id: 1
             serial: SerNum1
             slot: DIMM1
        *-bank:2
             description: DIMM DDR Synchronous
             product: PartNum2
             vendor: Manufacturer2
             physical id: 2
             serial: SerNum2
             slot: DIMM2
             size: 512MB
             width: 64 bits
        *-bank:3
             description: DIMM [empty]
             product: PartNum3
             vendor: Manufacturer3
             physical id: 3
             serial: SerNum3
             slot: DIMM3
     *-cpu:1
          product: Intel(R) Pentium(R) 4 CPU 2.60GHz
          vendor: Intel Corp.
          physical id: 1
          bus info: cpu@1
          version: 15.2.9
          size: 18EHz
          width: 32 bits
          capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe cid xtpr
          configuration: id=0
        *-logicalcpu:0
             description: Logical CPU
             physical id: 0.1
             width: 32 bits
             capabilities: logical
        *-logicalcpu:1
             description: Logical CPU
             physical id: 0.2
             width: 32 bits
             capabilities: logical
        *-cache:0
             description: L1 cache
             physical id: 0
             size: 8KB
        *-cache:1
             description: L2 cache
             physical id: 1
             size: 512KB
     *-pci
          description: Host bridge
          product: 82875P/E7210 Memory Controller Hub
          vendor: Intel Corporation
          physical id: f4000000
          bus info: pci@00:00.0
          version: 02
          width: 32 bits
          clock: 33MHz
          resources: iomemory:f4000000-f7ffffff
        *-pci:0
             description: PCI bridge
             product: 82875P Processor to AGP Controller
             vendor: Intel Corporation
             physical id: 1
             bus info: pci@00:01.0
             version: 02
             width: 32 bits
             clock: 66MHz
             capabilities: pci normal_decode bus_master
        *-pci:1
             description: PCI bridge
             product: 82875P/E7210 Processor to PCI to CSA Bridge
             vendor: Intel Corporation
             physical id: 3
             bus info: pci@00:03.0
             version: 02
             width: 32 bits
             clock: 66MHz
             capabilities: pci normal_decode bus_master
           *-network
                description: Ethernet interface
                product: 82547EI Gigabit Ethernet Controller (LOM)
                vendor: Intel Corporation
                physical id: 1
                bus info: pci@02:01.0
                logical name: eth0
                version: 00
                serial: 00:0c:6e:67:15:7d
                size: 100MB/s
                capacity: 1GB/s
                width: 32 bits
                clock: 66MHz
                capabilities: bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegociation
                configuration: autonegociation=on broadcast=yes driver=e1000 driverversion=7.1.9-k4 duplex=full firmware=N/A ip=69.178.17.33 link=yes multicast=yes port=twisted pair speed=100MB/s
                resources: iomemory:fc9e0000-fc9fffff ioport:cf80-cf9f irq:169
        *-usb:0
             description: USB Controller
             product: 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@00:1d.0
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: uhci bus_master
             configuration: driver=uhci_hcd
             resources: ioport:eec0-eedf irq:185
           *-usbhost
                product: UHCI Host Controller
                vendor: Linux 2.6.17-11-generic uhci_hcd
                physical id: 1
                bus info: usb@1
                logical name: usb1
                version: 2.06
                capabilities: usb-1.10
                configuration: driver=hub maxpower=0mA slots=2 speed=12.0MB/s
              *-usb:0
                   description: Mouse
                   product: iFeel Mouse
                   vendor: Logitech Inc.
                   physical id: 1
                   bus info: usb@1:1
                   version: 1.01
                   capabilities: usb-1.00
                   configuration: driver=usbhid maxpower=500mA speed=1.5MB/s
              *-usb:1
                   description: Human interface device
                   product: Back-UPS ES 650 FW:818.w1.D USB FW:w1
                   vendor: APC
                   physical id: 2
                   bus info: usb@1:2
                   version: 1.06
                   serial: QB0515236475
                   capabilities: usb-1.10
                   configuration: driver=usbhid maxpower=0mA speed=1.5MB/s
        *-usb:1
             description: USB Controller
             product: 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
             vendor: Intel Corporation
             physical id: 1d.1
             bus info: pci@00:1d.1
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: uhci bus_master
             configuration: driver=uhci_hcd
             resources: ioport:ef00-ef1f irq:193
           *-usbhost
                product: UHCI Host Controller
                vendor: Linux 2.6.17-11-generic uhci_hcd
                physical id: 1
                bus info: usb@2
                logical name: usb2
                version: 2.06
                capabilities: usb-1.10
                configuration: driver=hub maxpower=0mA slots=2 speed=12.0MB/s
        *-usb:2
             description: USB Controller
             product: 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
             vendor: Intel Corporation
             physical id: 1d.2
             bus info: pci@00:1d.2
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: uhci bus_master
             configuration: driver=uhci_hcd
             resources: ioport:ef20-ef3f irq:169
           *-usbhost
                product: UHCI Host Controller
                vendor: Linux 2.6.17-11-generic uhci_hcd
                physical id: 1
                bus info: usb@3
                logical name: usb3
                version: 2.06
                capabilities: usb-1.10
                configuration: driver=hub maxpower=0mA slots=2 speed=12.0MB/s
        *-usb:3
             description: USB Controller
             product: 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
             vendor: Intel Corporation
             physical id: 1d.3
             bus info: pci@00:1d.3
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: uhci bus_master
             configuration: driver=uhci_hcd
             resources: ioport:ef40-ef5f irq:185
           *-usbhost
                product: UHCI Host Controller
                vendor: Linux 2.6.17-11-generic uhci_hcd
                physical id: 1
                bus info: usb@4
                logical name: usb4
                version: 2.06
                capabilities: usb-1.10
                configuration: driver=hub maxpower=0mA slots=2 speed=12.0MB/s
        *-usb:4
             description: USB Controller
             product: 82801EB/ER (ICH5/ICH5R) USB2 EHCI Controller
             vendor: Intel Corporation
             physical id: 1d.7
             bus info: pci@00:1d.7
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: ehci bus_master cap_list
             configuration: driver=ehci_hcd
             resources: iomemory:febfbc00-febfbfff irq:177
           *-usbhost
                product: EHCI Host Controller
                vendor: Linux 2.6.17-11-generic ehci_hcd
                physical id: 1
                bus info: usb@5
                logical name: usb5
                version: 2.06
                capabilities: usb-2.00
                configuration: driver=hub maxpower=0mA slots=8 speed=480.0MB/s
        *-pci:2
             description: PCI bridge
             product: 82801 PCI Bridge
             vendor: Intel Corporation
             physical id: 1e
             bus info: pci@00:1e.0
             version: c2
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master
           *-firewire:0
                description: FireWire (IEEE 1394)
                product: IEEE 1394 Host Controller
                vendor: VIA Technologies, Inc.
                physical id: 3
                bus info: pci@03:03.0
                version: 80
                width: 32 bits
                clock: 33MHz
                capabilities: ohci bus_master cap_list
                configuration: driver=ohci1394
                resources: iomemory:feadf800-feadffff ioport:dc00-dc7f irq:201
           *-storage
                description: RAID bus controller
                product: PDC20378 (FastTrak 378/SATA 378)
                vendor: Promise Technology, Inc.
                physical id: 4
                bus info: pci@03:04.0
                logical name: scsi0
                logical name: scsi1
                logical name: scsi2
                version: 02
                width: 32 bits
                clock: 66MHz
                capabilities: storage bus_master cap_list scsi-host
                configuration: driver=sata_promise
                resources: ioport:df00-df3f ioport:dfa0-dfaf ioport:d880-d8ff iomemory:feade000-feadefff iomemory:feaa0000-feabffff irq:177
           *-multimedia
                description: Multimedia audio controller
                product: SB Audigy
                vendor: Creative Labs
                physical id: a
                bus info: pci@03:0a.0
                version: 03
                width: 32 bits
                clock: 33MHz
                capabilities: bus_master cap_list
                configuration: driver=EMU10K1_Audigy
                resources: ioport:df80-df9f irq:209
           *-input
                description: Input device controller
                product: SB Audigy MIDI/Game port
                vendor: Creative Labs
                physical id: a.1
                bus info: pci@03:0a.1
                version: 03
                width: 32 bits
                clock: 33MHz
                capabilities: bus_master cap_list
                configuration: driver=Emu10k1_gameport
                resources: ioport:dfe0-dfe7
           *-firewire:1
                description: FireWire (IEEE 1394)
                product: SB Audigy FireWire Port
                vendor: Creative Labs
                physical id: a.2
                bus info: pci@03:0a.2
                version: 00
                width: 32 bits
                clock: 33MHz
                capabilities: ohci bus_master cap_list
                configuration: driver=ohci1394
                resources: iomemory:feadf000-feadf7ff iomemory:fead8000-feadbfff irq:177
           *-display
                description: VGA compatible controller
                product: NV34 [GeForce FX 5500]
                vendor: nVidia Corporation
                physical id: c
                bus info: pci@03:0c.0
                logical name: /dev/fb0
                version: a1
                size: 256MB
                width: 32 bits
                clock: 66MHz
                capabilities: vga bus_master cap_list fb
                configuration: depth=16 driver=nvidia frequency=75.69Hz mode=1024x768 visual=truecolor xres=1024 yres=768
                resources: iomemory:fd000000-fdffffff iomemory:d0000000-dfffffff irq:201
        *-isa UNCLAIMED
             description: ISA bridge
             product: 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@00:1f.0
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master
        *-ide
             description: IDE interface
             product: 82801EB/ER (ICH5/ICH5R) IDE Controller
             vendor: Intel Corporation
             physical id: 1f.1
             bus info: pci@00:1f.1
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: ide bus_master
             configuration: driver=PIIX_IDE
             resources: ioport:fc00-fc0f iomemory:50000000-500003ff irq:169
           *-ide:0
                description: IDE Channel 0
                physical id: 0
                bus info: ide@0
                logical name: ide0
                clock: 33MHz
              *-disk:0
                   description: ATA Disk
                   product: WDC WD800JB-00CRA1
                   vendor: Western Digital
                   physical id: 0
                   bus info: ide@0.0
                   logical name: /dev/hda
                   version: 17.07W17
                   serial: WD-WMA8E4433052
                   size: 74GB
                   capacity: 74GB
                   capabilities: ata dma lba iordy smart security pm partitioned partitioned:dos
                   configuration: mode=udma5 smart=on
                 *-volume:0
                      description: Linux filesystem partition
                      physical id: 1
                      bus info: ide@0.0,1
                      logical name: /dev/hda1
                      capacity: 71GB
                      capabilities: primary bootable
                 *-volume:1
                      description: Extended partition
                      physical id: 2
                      bus info: ide@0.0,2
                      logical name: /dev/hda2
                      capacity: 2957MB
                      capabilities: extended partitioned partitioned:extended
              *-disk:1
                   description: ATA Disk
                   product: WDC WD1600JB-00EVA0
                   vendor: Western Digital
                   physical id: 1
                   bus info: ide@0.1
                   logical name: /dev/hdb
                   version: 15.05R15
                   serial: WD-WMAEH1188552
                   size: 149GB
                   capabilities: ata dma lba iordy smart security pm partitioned partitioned:dos
                   configuration: mode=udma5 smart=on
                 *-volume
                      description: HPFS/NTFS partition
                      physical id: 1
                      bus info: ide@0.1,1
                      logical name: /dev/hdb1
                      capacity: 149GB
                      capabilities: primary bootable
           *-ide:1
                description: IDE Channel 1
                physical id: 1
                bus info: ide@1
                logical name: ide1
                clock: 33MHz
              *-cdrom:0
                   description: DVD writer
                   product: BENQ DVD LS DW1655
                   physical id: 0
                   bus info: ide@1.0
                   logical name: /dev/hdc
                   version: BCHB
                   serial: KWN5611315SC0
                   capabilities: packet atapi cdrom removable nonmagnetic dma lba iordy audio cd-r cd-rw dvd dvd-r
                   configuration: mode=udma2
                 *-disc
                      physical id: 0
                      logical name: /dev/hdc
              *-cdrom:1
                   description: CD-R/CD-RW writer
                   product: YAMAHA CRW-F1E
                   physical id: 1
                   bus info: ide@1.1
                   logical name: /dev/hdd
                   version: 1.0f
                   capabilities: packet atapi cdrom removable nonmagnetic dma lba iordy audio cd-r cd-rw
                   configuration: mode=udma2
                 *-disc
                      physical id: 0
                      logical name: /dev/hdd
        *-serial UNCLAIMED
             description: SMBus
             product: 82801EB/ER (ICH5/ICH5R) SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@00:1f.3
             version: 02
             width: 32 bits
             clock: 33MHz
             resources: ioport:400-41f irq:5
        *-multimedia
             description: Multimedia audio controller
             product: 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller
             vendor: Intel Corporation
             physical id: 1f.5
             bus info: pci@00:1f.5
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=Intel ICH
             resources: ioport:e800-e8ff ioport:ee80-eebf iomemory:febfb800-febfb9ff iomemory:febfb400-febfb4ff irq:217

Comment 1

11 years ago
Ash, do you see this also in version 2?
Severity: normal → critical
Keywords: dataloss
Version: unspecified → 1.5
(Reporter)

Comment 2

11 years ago
Hello, 

I tested it, but it doesn't seem to do it anymore. 

Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → FIXED

Comment 3

11 years ago
Ash, thanks for the update. Correct resolution setting is WFM. See https://bugzilla.mozilla.org/page.cgi?id=fields.html#resolution
Resolution: FIXED → WORKSFORME
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