373807 - Exception when shutting down system

Status: RESOLVED INCOMPLETE

(Core Graveyard :: Plug-ins, defect)

Description

[Rob Janssen]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.2pre) Gecko/20070111 SeaMonkey/1.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; nl; rv:1.8.0.10) Gecko/20070216 Firefox/1.5.0.10

Infrequent problem, that I have seen on Windows 2000 and XP, Mozilla and Firefox, and with several different versions of the browser and of Adobe reader.
I am reporting it now because I wonder if others see it.


Reproducible: Sometimes

Steps to Reproduce:
1. Installed browser and Adobe Reader (this time version 7.0.9)
2. Visited page that loads a .pdf which is shown inline in the browser (via plugin)
3. Exit the browser
4. Logoff and/or shutdown the system
Actual Results:  
Sometimes when closing the browser, sometimes when logging off (shortly thereafter), the windows exception window pops up for Adobe Reader.
Apparently there is some resident process for the processing of .pdf files (Adobe Reader) that causes an exception when being unloaded.

Expected Results:  
Clean shutdown without exception.

It is hard to reproduce, but in a 300-PC company it happens at least once every day.
When the user does not click the OK in the exception popup the system fails to power down correcty, leaving the next user confused.

Comment 1

[Wayne Mery (:wsmwk)]

Rob, do you see this with reader v8 and Fx 2.x?

Comment 2

[Carsten Book [:Tomcat]]

closing as incomplete -> no reply