374107 - I can get to jigzone but I cannot open a puzzle now I am using Vista. In XP it works

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Lene Laughner]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2

I can open JigZone puzzles just fine in Windows XP on my other computer

Reproducible: Always

Steps to Reproduce:
1.Click on Bookmark Jigzone
2.Click on Puzzle of the Day

Actual Results:  
Firefox Freezes 

Expected Results:  
That the puzzle opens

I don't know why Firefox stops working

Comment 1

[Ria Klaassen (not reading all bugmail)]

And you have java installed?

Comment 2

[Marcia Knous [:marcia]]

Probably an issue with Java, to to this website->http://www.javatester.org/version.html and report which version of Java you are using.

Also check the FAQ->http://www.jigzone.com/faq/help.php as it does note other things that might cause issues.

WFM using Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.3) Gecko/2007030919 Firefox/2.0.0.3.

Comment 3

[Lene Laughner]

I it were that easy, but JigZone works perfectly in IE7. The message I get from Firefox after the program freezes is: I already have the ;latest version of Firefox.

Lene Laughner

Problem caused by Firefox
This problem was caused by Firefox. This program was created by Mozilla Firefox. Mozilla Firefox does not currently have a solution for the problem that you reported.
Recommendation
________________________________________

A newer version of Firefox is available for download that might address this problem. Mozilla Firefox recommends updating to the latest version of Firefox to take advantage of security and stability improvements.
Go online to the following website to update Firefox:


 





 

Comment 4

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 5

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.