374151 - Palmsync crashed during Hotsync on Vista

Status: RESOLVED INCOMPLETE

(MailNews Core Graveyard :: Palm Sync, defect)

Description

[David P. Evers]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2
Build Identifier: 1.5.0.10 (20070221)

Palmsync appears to install correctly under Windows Vista Home Basic, but when I try to access it, either by changing the settings or Hotsyncing, Hotsync crashes.  Hotsync works for syncing to Palm Contact.

Reproducible: Always

Steps to Reproduce:
1. Install Palmsync
2. Enable Hotsync to Thunderbird Address Book
3. Hotsync Crash
or
1. Install Palmsync
2. Attempt Hotsync
3. Hotsync Crash

Actual Results:  
Hotsync Crash

Expected Results:  
Successful Hotsync

Comment 1

[Wayne Mery (:wsmwk)]

David Bienvenu, what is the documented status TB 1.5 with regard to vista support?

Reporter, what PDA and version of HSM?

Comment 2

[David :Bienvenu]

2.0 is the release we support on Vista - 1.5 is not. That doesn't mean it won't work on Vista, but 2.0 is where we did the work to make sure we're correctly registered as the default e-mail client, etc. The same is true for Firefox re 2.0 and Vista support.

Comment 3

[Wayne Mery (:wsmwk)]

David Evers, Does palmsync work for you if you use Thunderbird v2 and palmsync for TB2 that I emailed you about?  Results?

As for Palm, follow http://www.palm.com/us/support/windowsvista/ and the instructions for palm desktop at http://tamspalm.tamoggemon.com/2006/06/15/the-state-of-palm-desktop-in-vista-beta-2/
namely "I can open Palm desktop in Vista if “User Account Control” is turned on. If UAC is turned off, Palm hangs at the splash screen. This is very frustrating. I much prefer to work with UAC turned off because I experience far few problems with other applications."

Not related to palmsync, ... tHere is also a blog at http://blog.palm.com/palm/2007/05/palm_desktop_on.html and an alternative for palm application install on vista cited at http://www.brighthand.com/default.asp?newsID=13011

Comment 4

[Wayne Mery (:wsmwk)]

I forgot to cite http://forums.palm.com/palm/board/message?board.id=software&message.id=15450

Comment 5

[Wayne Mery (:wsmwk)]

Dave, 
Which palmsync did you use at that time with Thunderbird 1.5? 
Did you ever get to try Thunderbird version 2 + Palmsync for TB2?

xref bug 422494 which is also VISTA, but is an install problem, not a crasher - PalmSync (v. 2.0.0 beta) will not install into new Palm Desktop 6.2 with HotSync Manager 7.0.2

Comment 6

[Wayne Mery (:wsmwk)]

David Evers, I realize you arent' using TB and palmsync, but one important question - it will really help to know *how* you knew palmsync installed correctly ... did you get the dialog box message that said installation of conduit complete?

---------
Reporter,  no longer has TB or palm.  And perhaps invalid b/c installed using TB 1.5 - but we don't know if the problem would have shown itself by using TB 2.x.  So Leaving open for now and setting tickler CLOSEME 2008-08-08

xref: Bug 422494 - PalmSync (v. 2.0.0 beta) will not install into new Palm Desktop 6.2 with HotSync Manager 7.0.2 

Comment 7

[Wayne Mery (:wsmwk)]

change of heart - closing incomplete as we don't aren't going to test 1.5, and we don't have reporter's results with 2.0.

but setting dependent to bug 434745 in case this gets reopened because we might have avoided this problem if palmsyncinstall error checking/feedback were better.