374337 - Mozilla crashes and closes and says it encountered a problem and needs to close

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[jim harrison]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2

While browsing, I always get an error message that 'firefox has encountered a problem and needs to close'. it happens on every session, and I've tried to uninstall and re-install but it keeps happening

Reproducible: Always

Steps to Reproduce:
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Comment 1

[Ria Klaassen (not reading all bugmail)]

See http://kb.mozillazine.org/Firefox_crashes

Comment 2

[Wayne Mery (:wsmwk)]

do you still see this problem using FF 3.5 beta**, or FF 3.0 started in safe mode***?

If yes, please comment
If not, please close with resolution set to WORKSFORME or INVALID (if problem was extension or the like)

** http://www.mozilla.com/en-US/firefox/all-beta.html
*** http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 3

[Tyler Downer [He/Him]]

No reply, INCO. Reporter, please reopen this bug if you can see this issue with Firefox 3.5 or later in Firefox Safe Mode (http://support.mozilla.com/kb/Safe+Mode) or a new profile (http://support.mozilla.com/kb/Profiles)