374985 - Print Preview page does not show a web page - completely blank.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Mick]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
Build Identifier: 

This has only occurred since updating to v 2.0.
The previous version of Firefox I had no trouble with printing web pages.
I have tried uninstalling and re-installing Firefox but still get nothing.
When I find a web page which I need to print I have to use I.E browser which works okay.
Being an elderly dinosaur and not a P.C. wizz kid I do not know what to try to do to fix it.

Reproducible: Always

Steps to Reproduce:
1.
2.
3.

Comment 1

[Samuel Sidler (old account; do not CC)]

Is there a specific web page you're seeing this one? Additionally, please upgrade to Firefox 2.0.0.3 (from getfirefox.com) and try it there. If you're seeing this on every web page and in Firefox 2.0.0.3, please test it in safe mode (see http://kb.mozillazine.org/Safe_Mode for instructions on running Firefox in safe mode).

Comment 2

[Mick]

(In reply to comment #1)
> Is there a specific web page you're seeing this one? Additionally, please
> upgrade to Firefox 2.0.0.3 (from getfirefox.com) and try it there. If you're
> seeing this on every web page and in Firefox 2.0.0.3, please test it in safe
> mode (see http://kb.mozillazine.org/Safe_Mode for instructions on running
> Firefox in safe mode).

I get this on every web page. I am running the latest Firefox browser (auto updates). I have tried using safe mode as suggested and it has made no difference.  

Comment 3

[Samuel Sidler (old account; do not CC)]

Mick, can you also try with a new profile? http://kb.mozillazine.org/Profile_Manager

Comment 4

[Mick]

(In reply to comment #3)
> Mick, can you also try with a new profile?
> http://kb.mozillazine.org/Profile_Manager
I have done as you suggested and added a new profile and hey presto the print preview window is now working again.
Being a dinosaur,  should I now delete the default profile and continue using the 2nd profile I have now created.?
Thanks.
Mick 

Comment 5

[Samuel Sidler (old account; do not CC)]

You'll probably want to migrate some of your settings and such over. See the following document: http://kb.mozillazine.org/Migrating_settings_to_a_new_profile