375199 - does not display some javascript google mail features

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Eugene Savelov]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; ru; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; ru; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3

google chat on a web page does not work
also there should be a sub-menu near the 'Reply' button on the right when reading mail it contains  'Reply to all, Forward, Print, Add to Contacts list, Delete this message, Report phishing, Show original, Message text garbled?' 
it is visible in Opera9.

Reproducible: Always

Steps to Reproduce:
1.http://mail.google.com
2.open message from inbox
3.try to find button 'show original' inside google mail (should be in drop-down menu where Reply button)
4. check integrated google  chat 
Actual Results:  
can not open this drop down menu near the Reply button
google chat returns 'Your internet connection is experiencing problems or your network administrator has blocked Gmail chat. Learn more'

Expected Results:  
dropdown menu worksm it has 'Show original' and 'message text garbled' in it, google chat on a web page works

default installation of Mozilla firefox 2.0/russian  on Mac osx 1.3.9 

reproducible on all 2.x releases

Comment 1

[Steve England [:stevee]]

Does it do the same thing in firefox's safemode?
- http://kb.mozillazine.org/Safe_mode

Comment 2

[Eugene Savelov]

yes it behaves the same in safe mode.
However, I just noticed, that you can launch this drop down menu, clicking to the right of 'Reply' button. it just does not display the picture of 'drop-down'.
google chat does not work anyway and I can't find a workaround

Comment 3

[Samuel Sidler (old account; do not CC)]

Eugene, do you use a slow connection to connect to the internet by chance? Maybe dialup? I can't reproduce this using Firefox 2.0.0.3 ru-RU on Mac OS X 10.4.8. I've seen the chat fail in the past when using a slow connection however. That might also make the drop-down image not finish loading (since Gmail has a lot of other things to load).

Comment 4

[Eugene Savelov]

Attachment: screenshot of my firefox window

Comment 5

[Eugene Savelov]

regarding the connection speed, it is high speed, though behind the firewall/NAT.
But I dont think that matters because in Opera it works correctly. also note that I have Mac OSX 10.3.9, and you checked on 10.4.8. Thanks

Comment 6

[Samuel Sidler (old account; do not CC)]

Ah, well, it looks like you might have images blocked. I noticed the Gmail image is missing as well. Somehow images aren't displaying but I can't be sure why. It could be something with your firewall that Opera is somehow bypassing. Or a setting that's set in Opera that you need to also set in Firefox, perhaps? That'd explain both the images missing and Gmail Chat not working. Although, why it's limited to Gmail, I'm not sure.

Comment 7

[Eugene Savelov]

there are no configuration settings for the firewall, I have linux/macosx install dual-boot,  and everything just works.
regarding images blocked - I don;t have this issue on other web pages
also as you see not all images are blocked

Comment 8

[Steve England [:stevee]]

Could you please try making a new firefox profile
- http://kb.mozillazine.org/Profile_manager
Note: Don't delete your existing one

Comment 9

[Eugene Savelov]

yes it worked OK with the new profile.
is it possible to migrate my bookmarks/saved passwords to the new profile?

Thanks

Comment 10

[Steve England [:stevee]]

Sure, http://kb.mozillazine.org/Migrating_settings_to_a_new_profile

The problem may be fixable in your existing profile however; do you have any changes in your UserContent.css that blocks stuff?

Comment 11

[Eugene Savelov]

I can not find any file named UserContent.css in my profile

Comment 12

[Eugene Savelov]

I noticed that fonts have changed after the profile reset. may be there was some issue with font rendering?

Comment 13

[Steve England [:stevee]]

OK it's not that then. Probably easiest to migrate your old profile to the new one then. (Although hopefully you won't migrate your problem to the new one!)

I don't know about your fonts-changed issue.

Comment 14

[Tyler Downer [He/Him]]

This is a mass search for bugs that are in the Firefox General component, are UNCO, and have not been changed for 1000 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the bug, please update this bug. If the issue is gone, please set the resolution to RESOLVED > WORKSFORME.

Comment 15

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.