376439 - Norton Internet Security is unable to install its updates

Status: VERIFIED INVALID

(Firefox :: File Handling, defect)

Description

[Chris Mattson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3

After I have downloaded updates from 'Norton Internet Security', I receive the following message. 'Live update could not understand how to install this update'.  This error message from Norton occurred after I installed Foxfire version 2.0.0.3.  

Please help..

Thanks, Chris  

Reproducible: Always

Steps to Reproduce:
1.  Happens every time
2.
3.
Actual Results:  
Norton Internet Security will notify me when they have an update(s).  I can download their update(s), but receive the message 'Live update could not understand how to install this update', when Norton tries to install their update(s)

Comment 1

[Reed Loden [:reed]]

Firefox did not cause this problem, as it has nothing to do with Norton Internet Security. I recommend you contact Symantec (http://www.symantec.com) for support.