377518 - Multiple pastes into an email being composed results in a hang, with the message "attaching".

Status: RESOLVED INCOMPLETE

(Thunderbird :: Message Compose Window, defect)

Description

[Henry J. Boitel]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3
Build Identifier: version 1.5.0.10 (20070221)

I often put together a type of newsletter by simply pasting various news articles into the body of a message. Some of these include graphics.  All of them include links to the original source. Some include links to other parts of the message.

I find that when I go beyond one paste, three kinds of problems occur, and with both the application displays the message "attaching". 

1. If I try to send the assembled message, it goes into "attaching" mode and it never comes out of that mode.  The only way I can stop it is to quit the message.

2. If I try to save the message as a draft, the same thing happens as with 1.

3. Sometimes, the message I am assembling goes into attaching mode on its own, while I am still assembling.


The only way I can avoid this problem is to actually save the message as a draft after every paste. Close the message. Reopen it. Do another paste.

Before going to Thunderbird, about six months ago, this never happened.  I previously used Netscape for many years without this ever happening. The problem started no long after I stared using Thunderbird.

The save,close,reopen routine is quite time consuming and tedious.



Reproducible: Always

Steps to Reproduce:
1. Open a new message.
2. Go to Google and various other sources to find news reports and press releases relating to my subject of interest.
3. Cut and past part or all of such news reports into the new email.
4. While doing the foregoing, but after several pastes, try saving the item as a draft, so as to avoid the risk of losing the data.
5. "Attaching" appears, and loops endlessly.
6. Try sending the message.
7 "Attaching" appears, and loops endlessly.
8. Try cutting the material from the old message and pasting it into a new message. The New message will display "Attaching" and loop endlessly.
Actual Results:  
Endless loop, with message displayed "attaching"

I sometimes find that if I remove the pasted graphics from the message, I can save it.

Expected Results:  
Either Save the message as a draft or sent it.

This never happened when I did the same thing with the email component of Netscape Navigator for many years.

Comment 1

[Magnus Melin [:mkmelin]]

If you're an IE user, dupe of bug 204683?

Comment 2

[Henry J. Boitel]

I use Firefox. Before putting in this bug report I read 204683. This is not exactly the same problem. A single past presents no problem.  Multiple pastes generally require a save as draft and reopen between each pasting or else the the draft hangs and cannot be revived.  If there has been a save as draft and there is later a hang because of multiple posts, then the active draft must be closed without saving (since it will not save) and the stored draft can be reopened but will only display what had been saved prior to THAT save. From there, I can do multiple pastes, so long as  I save, close, reopened.

(In reply to comment #1)
> If you're an IE user, dupe of bug 204683?
> 

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.3)
> Gecko/20070309 Firefox/2.0.0.3
> Build Identifier: version 1.5.0.10 (20070221)
> 
> I often put together a type of newsletter by simply pasting various news
> articles into the body of a message. Some of these include graphics.  All of
> them include links to the original source. Some include links to other parts of
> the message.
> 
> I find that when I go beyond one paste, three kinds of problems occur, and with
> both the application displays the message "attaching". 
> 
> 1. If I try to send the assembled message, it goes into "attaching" mode and it
> never comes out of that mode.  The only way I can stop it is to quit the
> message.
> 
> 2. If I try to save the message as a draft, the same thing happens as with 1.
> 
> 3. Sometimes, the message I am assembling goes into attaching mode on its own,
> while I am still assembling.
> 
> 
> The only way I can avoid this problem is to actually save the message as a
> draft after every paste. Close the message. Reopen it. Do another paste.
> 
> Before going to Thunderbird, about six months ago, this never happened.  I
> previously used Netscape for many years without this ever happening. The
> problem started no long after I stared using Thunderbird.
> 
> The save,close,reopen routine is quite time consuming and tedious.
> 
> 
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1. Open a new message.
> 2. Go to Google and various other sources to find news reports and press
> releases relating to my subject of interest.
> 3. Cut and past part or all of such news reports into the new email.
> 4. While doing the foregoing, but after several pastes, try saving the item as
> a draft, so as to avoid the risk of losing the data.
> 5. "Attaching" appears, and loops endlessly.
> 6. Try sending the message.
> 7 "Attaching" appears, and loops endlessly.
> 8. Try cutting the material from the old message and pasting it into a new
> message. The New message will display "Attaching" and loop endlessly.
> Actual Results:  
> Endless loop, with message displayed "attaching"
> 
> I sometimes find that if I remove the pasted graphics from the message, I can
> save it.
> 
> Expected Results:  
> Either Save the message as a draft or sent it.
> 
> This never happened when I did the same thing with the email component of
> Netscape Navigator for many years.
> 

Comment 3

[Henry J. Boitel]

I note that you have this down as unconfirmed.  Have you attempted to replicate the problem by creating a new email and then doing multiple pastes to it of clips taken from various websites?
HJB

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.3)
> Gecko/20070309 Firefox/2.0.0.3
> Build Identifier: version 1.5.0.10 (20070221)
> 
> I often put together a type of newsletter by simply pasting various news
> articles into the body of a message. Some of these include graphics.  All of
> them include links to the original source. Some include links to other parts of
> the message.
> 
> I find that when I go beyond one paste, three kinds of problems occur, and with
> both the application displays the message "attaching". 
> 
> 1. If I try to send the assembled message, it goes into "attaching" mode and it
> never comes out of that mode.  The only way I can stop it is to quit the
> message.
> 
> 2. If I try to save the message as a draft, the same thing happens as with 1.
> 
> 3. Sometimes, the message I am assembling goes into attaching mode on its own,
> while I am still assembling.
> 
> 
> The only way I can avoid this problem is to actually save the message as a
> draft after every paste. Close the message. Reopen it. Do another paste.
> 
> Before going to Thunderbird, about six months ago, this never happened.  I
> previously used Netscape for many years without this ever happening. The
> problem started no long after I stared using Thunderbird.
> 
> The save,close,reopen routine is quite time consuming and tedious.
> 
> 
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1. Open a new message.
> 2. Go to Google and various other sources to find news reports and press
> releases relating to my subject of interest.
> 3. Cut and past part or all of such news reports into the new email.
> 4. While doing the foregoing, but after several pastes, try saving the item as
> a draft, so as to avoid the risk of losing the data.
> 5. "Attaching" appears, and loops endlessly.
> 6. Try sending the message.
> 7 "Attaching" appears, and loops endlessly.
> 8. Try cutting the material from the old message and pasting it into a new
> message. The New message will display "Attaching" and loop endlessly.
> Actual Results:  
> Endless loop, with message displayed "attaching"
> 
> I sometimes find that if I remove the pasted graphics from the message, I can
> save it.
> 
> Expected Results:  
> Either Save the message as a draft or sent it.
> 
> This never happened when I did the same thing with the email component of
> Netscape Navigator for many years.
> 

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.3)
> Gecko/20070309 Firefox/2.0.0.3
> Build Identifier: version 1.5.0.10 (20070221)
> 
> I often put together a type of newsletter by simply pasting various news
> articles into the body of a message. Some of these include graphics.  All of
> them include links to the original source. Some include links to other parts of
> the message.
> 
> I find that when I go beyond one paste, three kinds of problems occur, and with
> both the application displays the message "attaching". 
> 
> 1. If I try to send the assembled message, it goes into "attaching" mode and it
> never comes out of that mode.  The only way I can stop it is to quit the
> message.
> 
> 2. If I try to save the message as a draft, the same thing happens as with 1.
> 
> 3. Sometimes, the message I am assembling goes into attaching mode on its own,
> while I am still assembling.
> 
> 
> The only way I can avoid this problem is to actually save the message as a
> draft after every paste. Close the message. Reopen it. Do another paste.
> 
> Before going to Thunderbird, about six months ago, this never happened.  I
> previously used Netscape for many years without this ever happening. The
> problem started no long after I stared using Thunderbird.
> 
> The save,close,reopen routine is quite time consuming and tedious.
> 
> 
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1. Open a new message.
> 2. Go to Google and various other sources to find news reports and press
> releases relating to my subject of interest.
> 3. Cut and past part or all of such news reports into the new email.
> 4. While doing the foregoing, but after several pastes, try saving the item as
> a draft, so as to avoid the risk of losing the data.
> 5. "Attaching" appears, and loops endlessly.
> 6. Try sending the message.
> 7 "Attaching" appears, and loops endlessly.
> 8. Try cutting the material from the old message and pasting it into a new
> message. The New message will display "Attaching" and loop endlessly.
> Actual Results:  
> Endless loop, with message displayed "attaching"
> 
> I sometimes find that if I remove the pasted graphics from the message, I can
> save it.
> 
> Expected Results:  
> Either Save the message as a draft or sent it.
> 
> This never happened when I did the same thing with the email component of
> Netscape Navigator for many years.
> 

(In reply to comment #2)
> I use Firefox. Before putting in this bug report I read 204683. This is not
> exactly the same problem. A single past presents no problem.  Multiple pastes
> generally require a save as draft and reopen between each pasting or else the
> the draft hangs and cannot be revived.  If there has been a save as draft and
> there is later a hang because of multiple posts, then the active draft must be
> closed without saving (since it will not save) and the stored draft can be
> reopened but will only display what had been saved prior to THAT save. From
> there, I can do multiple pastes, so long as  I save, close, reopened.
> 
> (In reply to comment #1)
> > If you're an IE user, dupe of bug 204683?
> > 
> 
> (In reply to comment #0)
> > User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.3)
> > Gecko/20070309 Firefox/2.0.0.3
> > Build Identifier: version 1.5.0.10 (20070221)
> > 
> > I often put together a type of newsletter by simply pasting various news
> > articles into the body of a message. Some of these include graphics.  All of
> > them include links to the original source. Some include links to other parts of
> > the message.
> > 
> > I find that when I go beyond one paste, three kinds of problems occur, and with
> > both the application displays the message "attaching". 
> > 
> > 1. If I try to send the assembled message, it goes into "attaching" mode and it
> > never comes out of that mode.  The only way I can stop it is to quit the
> > message.
> > 
> > 2. If I try to save the message as a draft, the same thing happens as with 1.
> > 
> > 3. Sometimes, the message I am assembling goes into attaching mode on its own,
> > while I am still assembling.
> > 
> > 
> > The only way I can avoid this problem is to actually save the message as a
> > draft after every paste. Close the message. Reopen it. Do another paste.
> > 
> > Before going to Thunderbird, about six months ago, this never happened.  I
> > previously used Netscape for many years without this ever happening. The
> > problem started no long after I stared using Thunderbird.
> > 
> > The save,close,reopen routine is quite time consuming and tedious.
> > 
> > 
> > 
> > Reproducible: Always
> > 
> > Steps to Reproduce:
> > 1. Open a new message.
> > 2. Go to Google and various other sources to find news reports and press
> > releases relating to my subject of interest.
> > 3. Cut and past part or all of such news reports into the new email.
> > 4. While doing the foregoing, but after several pastes, try saving the item as
> > a draft, so as to avoid the risk of losing the data.
> > 5. "Attaching" appears, and loops endlessly.
> > 6. Try sending the message.
> > 7 "Attaching" appears, and loops endlessly.
> > 8. Try cutting the material from the old message and pasting it into a new
> > message. The New message will display "Attaching" and loop endlessly.
> > Actual Results:  
> > Endless loop, with message displayed "attaching"
> > 
> > I sometimes find that if I remove the pasted graphics from the message, I can
> > save it.
> > 
> > Expected Results:  
> > Either Save the message as a draft or sent it.
> > 
> > This never happened when I did the same thing with the email component of
> > Netscape Navigator for many years.
> > 
> 

Comment 4

[Wayne Mery (:wsmwk)]

(In reply to comment #2)
> I use Firefox. Before putting in this bug report I read 204683. This is not
> exactly the same problem. A single past presents no problem.  Multiple pastes
> generally require a save as draft and reopen between each pasting or else the
> the draft hangs and cannot be revived. 

Henry, Is "Attaching" the full text and exact spelling of the status you see?

And, can we start fresh by updating to version 2.0.0.6 and see if it improves? That might be most productive, and if there is still a problem we can proceed from there.


p.s. when you reply, please just type in the "additional comments" area so we don't get a lot of the old material

Comment 5

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Henry, does the issue still occur in the latest 2.0.0.x / trunk nightlies?

Comment 6

[Joshua Cranmer [:jcranmer]]

RESO INCO per last comment and lack of response.

Comment 7

[Henry J. Boitel]

The problem occurs in 2.0.0.x
The problem is centered upon graphics. If an offending graphic(s) is removed then the email can be saved or sent. 

There are circumstances where a graphic is pasted into an email, but some essential aspect of the graphic must be missing and the email cannot manage the graphic and thus Thunderbird will not save or send the email.

Generally, I copy from an original source on the internet and paste into an email. If the problem occurs (one out of 10 or 12 times), I must first save the graphic to disk and then substitute the previously copied graphic to the saved copy of the same graphic. Then the email will save or send.

Comment 8

[Wayne Mery (:wsmwk)]

Henry, possible for you to try http://www.mozillamessaging.com/en-US/thunderbird/early_releases/ and if it still happens, please attach stack per

http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg
 use http://symbols.mozilla.org/thunderbird instead of firefox.
!analyze -v -hang

Comment 9

[Wayne Mery (:wsmwk)]

WFM Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2pre) Gecko/20090722 Shredder/3.0b4pre

waiting for response to comment 8 so Henry can test beta 3.

Comment 10

[[:Aureliano Buendía]]

Closing Incomplete for lack of answers.

Feel free to reopen if you can provide more information.