379154 - Can't get my e-mail any more.

Status: RESOLVED INVALID

(Thunderbird :: Account Manager, defect)

Description

[Bill]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.11) Gecko/20070312 Firefox/1.5.0.11
Build Identifier: Mozilla/5.0

After over a year of having Firefox and Thunderbird, my monitor lit up suddenly this morning, giving me no e-mail, and saying that I needed to establish an account!  I filled in the blanks the best I could, not knowing all the technical information or how to write it.

Now Thunderbird can't find either my browser (Firefox) or my e-mail provider gmx.de).

What the hell is going on?

Ever since the latest updates I've been having problems I never had before.  I've complaiend to Mozilla a couple of times about this, but have received no reply, and now for all practical purposes I'm off line.  My e-mail provider doesn't give me the versatility that Thunderbird does, and I can't operate properly.

Reproducible: Always

Steps to Reproduce:
1.Can't even get started!
2.
3.
Actual Results:  
Total blank.

Expected Results:  
Get my e-mail, the same way I did yesterday!

I don't know.  I'm not a computer freak.  I'm just the ordinary guy who wants my paperwork done the way I need to do it.

Comment 1

[Jeremy Baron]

This is bug is invalid.  Please see http://developer.mozilla.org/en/docs/Bug_Writing_Guidelines before filing any more bugs.  Furthermore this issue has many possible causes and it sounds like you are not ready to file a bug, but rather need product support.

There are several support options but this is not one of them.  Please see http://www.mozilla.com/support for support.

=> RESOLVED INVALID

Comment 2

[Jeremy Baron]

The reporter contacted me directly:
On 4/29/07, W. J. Wohlhieter <[e-mail]> wrote:
> What you sent isn't the kind of technical jargon I need when my principal
> e-mail site goes down the tubes.  I solved the problem myself!  I
> de-installed Thunderbird entirely and went back to my e-mail provider.
> 
> When you get Thunderbird fixed so it operates properly, please let me know.

That is precisely why I referred you to a place that can help you with a support issue.  There are several support options listed at http://www.mozilla.com/support