380000 - Can't install Java 6u2 JRE XPI on Windows Vista; -203 error

Status: VERIFIED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Amanda]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3

try to download update & it will not allow me to.  I get an error message.

Reproducible: Always

Steps to Reproduce:
1.  http://java.com/en/download/index.jsp
2.  click "download now"
3.  click "begin download"
4.  click "install now"
Actual Results:  
you get an error message that says installation failed.

Expected Results:  
should allow me up download java update.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9a5pre) Gecko/20070508 Minefield/3.0a5pre

I see this too, but to help you out, there is a link "manual download".

Comment 2

[Stephen Donner [:stephend] Not actively reading bugmail]

I've seen the same thing with the Adobe Flash plugin; been meaning to investigate what's going on.  I bet the plugins need to request elevated permissions (or, we need to do that on their behalf).

Ria; you aware of any Vista-specific Flash installation bugs?  I think there might be a DUP of this, but if not I'll come back and confirm it (or someone else can, in the meantime).

Comment 3

[Ria Klaassen (not reading all bugmail)]

Bug 352762? I don't have Vista at the moment so I can't test it.

Comment 4

[Stephen Donner [:stephend] Not actively reading bugmail]

No luck; I still see this with Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9a8pre) Gecko/2007082805 Minefield/3.0a8pre, even after adding "java.com" to the whitelist, clicking "Allow" and then attempting an install.

(It even still fails after explicitly adding "java.sun.com" to the whitelist, which is from where the XPI is actually attempted to download.

Comment 5

[Dave Townsend [:mossop]]

What is the error message you're seeing here?

Comment 6

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Screenshot

Comment 7

[Stephen Donner [:stephend] Not actively reading bugmail]

Error: [Exception... "'Component is not available' when calling method: [nsIHandlerService::getTypeFromExtension]"  nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)"  location: "<unknown>"  data: no]

Comment 8

[Stephen Donner [:stephend] Not actively reading bugmail]

Changing summary from: "cannot download java update" to "Can't install Java 6u2 JRE XPI on Windows Vista; -203 error".

On XP SP 2, Java installs itself to C:\Program Files\Java\jre1.6.0_02 (with a \bin and a \lib directory).

This is probably due to XPInstall (since this is an XPI) not elevating on Vista.

Comment 9

[Dave Townsend [:mossop]]

Rob is there a bug on process elevation for xpinstall?

Comment 10

[Robert Strong (they/them - no direct email)]

That is bug 352762

Comment 11

[Benjamin Smedberg]

This bug is not about PFS, right? xpinstall install.js-style installation is broken in vista and will not be fixed. They should use an .exe installer which requests elevated privileges.

Comment 12

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #11)
> This bug is not about PFS, right? xpinstall install.js-style installation is
> broken in vista and will not be fixed. They should use an .exe installer which
> requests elevated privileges.

Right, this is XPI-only; I've got additional bugs logged for the PFS case.  Should we relnote that "install.js-style installation is broken in Vista and will not be fixed"?

Comment 13

[Benjamin Smedberg]

Yes... I was pretty sure this had been relnoted since FF2002, though.

Comment 14

[Benjamin Smedberg]

Somebody needs to contact Sun and ask them to put up .exe installers instead of .xpis for Firefox. Should this bug be moved to some evangelism component?

Comment 15

[Stephen Donner [:stephend] Not actively reading bugmail]

We need to relnote this for beta; adding keyword

Comment 16

[Stephen Donner [:stephend] Not actively reading bugmail]

beltzner: any chance comment 14 is in your court?

Comment 17

[Mike Beltzner [:beltzner, not reading bugmail]]

--> Tech Evangelism

schrep, who do we know at Sun?

Comment 18

[Tony Chung [:tchung]]

I verifeid that this is working now.   Looks like the java plugin has an update 6u5, and installs as a .exe file.    Use the URL above to confirm and install.

Verified on Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9pre) Gecko/2008040805 Minefield/3.0pre

Comment 19

[Robert Strong (they/them - no direct email)]

(In reply to comment #17)
> schrep, who do we know at Sun?
Benjamin, morgamic, and myself had a concall with Sun on this a few months ago and they updated their install accordingly.