382554 - Update Manager Repeatedly Calls for 2.0.0.4 Install and Browser Re-Start

Status: RESOLVED WORKSFORME

(Toolkit :: Application Update, defect)

Description

[Todd Krieger]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4

Since updating to 2.0.0.4 earlier today, roughly once each hour, the GUI indicating that a "new version" of Firefox 2.0.0.4 is ready to install, with the customary button options at the bottom of the GUI.  Even if I re-install and re-start, after another hour, the Update Manager will bring up the same GUI again, as if it thinks the old version is still installed.  I did confirm the version actually running is 2.0.0.4 from the Help/About menu options.

Reproducible: Always

Steps to Reproduce:
1.  Select "Re-Start" option on GUI.  Let software re-install and re-start.
2.  Run browser like you normally do.
3.  After approximately one hour, the GUI to "Update to Version 2.0.0.4" shows up again.
4.  Use Help/About to confirm Version 2.0.0.4 is actually installed.
5.  (Optional) Repeat Steps 1 and 2.  (Re-install and re-start a second time.  Use browser for another hour.)
6.  (Optional) After another hour, the GUI to "Update to Version 2.0.0.4" appears yet again.
Actual Results:  
The Update Manager GUI re-appears each hour.

Expected Results:  
Once the software is updated, the GUI shouldn't show up again, until a later update is to occur.  (Like 2.0.0.5.)  This problem never occurred before with prior installs.

This bug can be a nuisance, unless auto-update can be turned off.

Comment 1

[Carsten Book [:Tomcat]]

Could you attach the following files to this bug. This would be great and would help us to reproduce your bug report:

- updates.xml and active-update.xml files from the application directory
- last-update.log and update.status from the Update directory (maybe update.status does not exists)

Also it would be great if you could answer the following questions:

-Your 2.0.0.3 Installation. Was this a fresh installation or a installation that exists since a long time (like from 1.5.x times and then installed 2.0 and then auto update from 2.0 -> 2.0.0.1 -> 2.0.0.2 etc) or was this a fresh install?

- Do you have Extensions installed (which one).
- Did you manually check for updates or did a dialog just come up? 

Comment 2

[Daniel Veditz [:dveditz]]

Why is it checking every hour? the app.update.interval pref should be set to daily (86400), not hourly (3600).

Maybe there's a problem writing out the prefs file, so it can't save the last time it checked.

Comment 3

[Przemyslaw Bialik]

Bug 376305 looks similar to this one.

Comment 4

[Kevin Brosnan]

Could be a dupe of bug 340535. If you have Skype or a Logitech WebCam installed fully quit these programs before attempting to update.

Comment 5

[Kevin Brosnan]

Another possibility bug 303595 if you are running a limited user account.

Comment 8

[L Webster]

Attachment: last-update.log

All the other att are in C:\Documents and Settings\owesan\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox

Comment 9

[L Webster]

Deleted 2003  re-installed 2004 & now all is ok.
Thanks to all for your help
   Lindsay

Comment 10

[Carsten Book [:Tomcat]]

Closing as works for me per comment #9 , thanks Linday :)