382718 - can't install toolbars or themes or extension

Status: VERIFIED INCOMPLETE

(Toolkit :: Add-ons Manager, defect)

Description

[Sheri]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4

i've lost my addons my toolbar will not install (Google)nor will themes.
i had the extensions this morning and the themes now they are gone.

Reproducible: Couldn't Reproduce

Steps to Reproduce:
1.uninstalled
2.reinstalled
3.
Actual Results:  
nothing crashes

Expected Results:  
reinstalled

Comment 1

[u279076]

It sounds like your profile may have been corrupted since you tried to reinstall Firefox (if your steps to reproduce are accurate and the fact that you said this cannot be reproduced).

The following will give you a completely clean install but will result in you having no addons, bookmarks or history being carried over:

1. Uninstall Firefox from Add/Remove Programs
2. Delete Documents and Settings\<username>\Application Data\Mozilla
3. Delete Documents and Settings\<username>\Local Settings\Application Data\Mozilla
4. Download and install Firefox 2.0.0.6

Please try doing this and see if it rectifies your problem.

Let us know how it goes.  Thank you.

Comment 2

[Dave Townsend [:mossop]]

Closing this an INCOMPLETE, there is not enough information to figure out what is going on here. Sheri, if you can provide any more details about your problem or how things worked out following Anthony's advice them please reopen.