383372 - Quicktime playback crashes firefox

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[Christian 'CeeJay' Jensen]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4

Firefox crashes whenever a quicktime movie is played.


Reproducible: Always

Steps to Reproduce:
1. Play quicktime movie
2. Firefox crashes



I have Quicktime 7.1.6 installed and tried to reproduce this bug on clean installs of both Firefox 2.0.0.3 and 2.0.0.4 (en-us versions)

Tested with several different quicktime movies.

Every time the same result :

firefox.exe - Application Error
"
The exception Breakpoint
A breakpoint has been reached.
(0x80000003) occurred in the application at location 0x7c901230.
"

It's always (0x80000003) and always at location 0x7c901230.

Comment 1

[Rangi Robinson]

Have you tried this on different machines? It doesn't happen for me with Firefox 2.0.0.4 and Quicktime 7.1.6 on XP and it doesn't happen for my colleagues either who have the same software versions (although I do have some other problems with this combination of software, to do with controlling the plugin using javascript).

Comment 2

[Jean-Marc M.]

(In reply to comment #0)
> Firefox crashes whenever a quicktime movie is played.

I also experienced a lot of crashes
browsing Apple Trailers, see my bug 337923 comment. This bug could even be a
duplicate of it.

> Reproducible: Always
> 
> Steps to Reproduce:
> 1. Play quicktime movie
> 2. Firefox crashes

Could you please be a more specific ? Does it happen when clicking the
QuickTime player button ? Has the plugin been loaded yet ?

> firefox.exe - Application Error
> "
> The exception Breakpoint
> A breakpoint has been reached.
> (0x80000003) occurred in the application at location 0x7c901230.
> "

Weird I get the same dialog title but not the same message. Mine is not cryptic at all is something like : « An error occured, Firefox will now close ». I'll try to capture a screenshot next time it happened.

Comment 3

[Christian Biermann]

I have had this same exact issue.

The Steps Christian indicated are the exact steps I used.  You simply attempt to play any Quicktime file from Apple Trailers and Firefox crashes.  

Comment 4

[Eric]

Same thing here, even in Safe Mode. Using Firefox 2.0.0.4 and Quicktime 7.2 (though the problem has existed since 7.1.6) on XP.

By the way, some people have been mentioning that disabling "Show tabs on Flash and Java" in Adblock Plus solves the problem for them. I don't use Adblock Plus myself, but it may be a clue. Examples:

http://adblockplus.org/forum/viewtopic.php?p=11724&sid=b79312ed132fdb7c0554258810b1402f
http://forums.cnet.com/5208-6142_102-0.html?forumID=14&threadID=252737&messageID=2517040

Comment 5

[Florian S.]

Same Problem here (No matter what Browser). I even reinstalled Windows XP but the Problem is still there. It only happens on Apple's Trailer page thou... Gametrailers.com i.e. doesn't crash the Browser. 

Could it be that this has something to do with GeForce 8800 Series Video Cards? When I still had a 6800 I didn't experience the problem. My friends neither have it.

Comment 6

[Eric]

I'm using a Geforce 6800 GTO and have the problem, so it's probably not related to a specific card.

Comment 7

[Jean-Marc M.]

(In reply to comment #5)
> Same Problem here (No matter what Browser). I even reinstalled Windows XP but
> the Problem is still there. It only happens on Apple's Trailer page thou...
> Gametrailers.com i.e. doesn't crash the Browser. 

It seems apple.com forces the browser to load the QuickTime plugin when other websites use Flash players or the default media players.

> Could it be that this has something to do with GeForce 8800 Series Video Cards?
> When I still had a 6800 I didn't experience the problem. My friends neither
> have it.

No I don't think the problem is graphics card related. More in the way Firefox handles plugins and external crashes. There's probably something wrong witch the QuickTime plugin and when it crashes, it makes Firefox crash too when it should handle the error differently : Exception, error dialog, separate the Firefox instance from the plugin instance… Just guessing as I don't know anything about Firefox architecture. Last but not least, note that I use a GeForce FX 5200.

Comment 8

[Jean-Marc M.]

As mentionned in my "Firefox crashes on exit while QuickTime is still downloading" [1] topic I switched to Opera a few weeks ago as the problem was nearly happening on a daily basis. It's hard to avoid a website that is not using QuickTime these days, specially when you're into entertainment. So until this bug is fixed I strongly recommend Firefox users to try Opera. In fact I'm not using it all the time, only to browse websites I know powered by QuickTime, apple.com for example.

Note that I also tried to use VLC media player to play QuickTime movies but couldn't make its plugin to work. Check out my "Testing the VLC media player Mozilla/Firefox plugin" [2] topic for more info. Don't hesitate to post in it and share you own test results.

Notes :
* [1] http://forums.mozillazine.org/viewtopic.php?t=557448
* [2] http://forum.videolan.org/viewtopic.php?t=37952

Comment 9

[Florian S.]

Well the problem isn't firefox related since it is happening with every browser I try. the funny thing is that it happens only with embedded quicktime movies. and as far as i noticed only on movies on apple.com. 
Gametrailers.com for exampe doesn't provoke any crashes when playing quicktime embedded gametrailers. once every 20 tries it suddelny works on apple.com but i wasn't able to recreate the situation on purpose so far. 

Comment 10

[James Fraser]

I've been getting that same problem, with the "error has occurred - Firefox will close" message.  ALSO, when I play flash movies, like cbs or abc, they are so choppy that the audio is incoherent (both audio and video are choppy).  I've tried updating flash, updating quicktime, but nothing seems to help.

Comment 11

[Florian S.]

Alright.. i've got some news...  To narrow it down. I've bought a new mainboard, cpu and ram. Therefore I had to install a clean fresh windows xp. I was kinda suprised when I saw that I still got the crashes when opening embedded quicktime videos. 
So for me this sounds a lot like some problem with maybe NVidia Grafix drivers or something? I mean.. everything else changed.

Comment 12

[Christian 'CeeJay' Jensen]

I doubt it's caused by the Nvidia graphics drivers as I'm using an ATI Radeon 9700.

Comment 13

[Christian 'CeeJay' Jensen]

I just updated Quicktime to version 7.3 and tried to reproduce the bug.
Good news .. I can't.

So either one of the recent Firefox updates must have fixed the bug or Apple fixed the bug in Quicktime.

I suggest you try on your systems.
And if someone else can confirm that the bug seems to be gone , then I suggest we close the bug.

Comment 14

[Eric]

Confirmed, updating Quicktime to 7.3 gets rid of the problem.

Comment 15

[Christian 'CeeJay' Jensen]

I'm going to resolve it as WORKSFORME then, as since there is no "fixed by thirdparty" , it seems the closest match.

We can always reopen it if the bug resurfaces.