383474 - Save Page As... and Save Link As... do not save

Status: RESOLVED INCOMPLETE

(Firefox :: File Handling, defect)

Description

[Eliot Miranda]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4

I've upgraded to the new Firefox and now saving (both Save Page As... and Save Link As...) fail.  Changing the save directory has no effect, no files are saved.
Since I can't save I c an't include my settings (about:config), but none have been changed for ages (long before the upgrade).  There is no feedback regarding the falure, the dialog appears to complete normally.

To reproduce, visit www.google.com and try Save Page As... eg. to the Desktop folder.  No Google.html file appears.

Reproducible: Always

Steps to Reproduce:
1. visit www.google.com
2. try File->Save Page As... (or Apple-S)
3. click the Save button
4. try and find the file; its not anywhere
Actual Results:  
no saved file in the specified directory/folder (e.g. Desktop)

Expected Results:  
would expect a .html file containing the page source in teh specified directory/folder.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Did you also test this in Firefox's -safe-mode or with a new profile?
http://kb.mozillazine.org/Safe_Mode_(Firefox)
http://kb.mozillazine.org/Profile_Folder

Comment 2

[Eliot Miranda]

I tried in Safe Mode and there's no change, still Save Page As... and Save Link As... do not save.

Comment 3

[Eliot Miranda]

No problem with a new profile.  So (given I can't save directly) how do I
get the about:config info from the file system?

Comment 4

[Ria Klaassen (not reading all bugmail)]

Well, you could try deleting the downloads.rdf file first.
http://kb.mozillazine.org/Downloads.rdf
Preferences are in the prefs.js file.

Comment 5

[Eliot Miranda]

OK, "deleting" downloads.rdf fixes the problem.  Actually I moved it somewhere safe.  I'll attach the offending file as an attachment.

Comment 6

[Eliot Miranda]

Attachment: The downloads.rdf file which breaks Save Page As... and Save Link As...

Comment 7

[Don Nordeen]

My system exhibits the same problem:  Unable to save pages from browser. 

System: eMac with Mac OS10.3.9 
Main Browser: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4 — Firefox preferences set for automatic updates.

Clicking on "Save Page As" in the File Menu results in the Save dialog box.  However, clicking on save produces no result, or a result that is the same as Cancel.  

I typically export/save my weblogs at least every month. Apparently, I didn't notice that the files weren't being saved. My last successful save was in March. Accordingly, the problem may have started in April.  I have made changes in Firefox or Firefox preferences.  I presume the change occurred with an automatic update of Firefox.  

Comment 8

[Paolo Cacciatori]

Same for me.
Mac G4 Dual with MacOsX 10.4.10.

Error console says:
Errore: uncaught exception: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIPrefBranch.getComplexValue]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: chrome://global/content/contentAreaUtils.js :: getTargetFile :: line 496"  data: no]

Comment 9

[Don Nordeen]

2007 Aug 16
Luckily, I had saved the download for Firefox 1.04 and have re-loaded the software.  I used 1.04 which correctly saves a text file.  Firefox/2.0.0.6 now correctly saves a text file with the Save As command.  

(In reply to comment #7)
> My system exhibits the same problem:  Unable to save pages from browser. 
> 
> System: eMac with Mac OS10.3.9 
> Main Browser: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US;
> rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4 — Firefox preferences set for
> automatic updates.
> 
> Clicking on "Save Page As" in the File Menu results in the Save dialog box. 
> However, clicking on save produces no result, or a result that is the same as
> Cancel.  
> 
> I typically export/save my weblogs at least every month. Apparently, I didn't
> notice that the files weren't being saved. My last successful save was in
> March. Accordingly, the problem may have started in April.  I have made changes
> in Firefox or Firefox preferences.  I presume the change occurred with an
> automatic update of Firefox.  
> 

Comment 10

[Tyler Downer [He/Him]]

This bug was reported using Firefox 3.0 or older, which is no longer supported. The bug has also not been changed in over 500 days and is still in UNCO.
Reporter, please retest this bug in Firefox 3.6.10 or later using a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles. If you still see this problem, please update the bug. If you no longer see the bug, please set the resolution to RESOLVED, WORKSFORME.

This is a mass search of unconfirmed bugs that have no activity on them, so if you feel a bug was marked in error, just remove the CLOSEME comment in the whiteboard within the next month.

Comment 11

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.