Closed Bug 384022 Opened 19 years ago Closed 19 years ago

When Euro symbol received, displays perfectly, when forwarded it is corrupted

Categories

(Thunderbird :: Message Compose Window, defect)

Product:
Thunderbird
Component:
Message Compose Window
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: flanagan, Unassigned)

Details

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4 Build Identifier: version 2.0.0.0 (20070326) When I receive a mail from someone, it displays all characters correctly but when I forward the same mail it corrupts the symbol example below:- Received - €250 When I hit forward, the forward screen, looks fine but when it gets through the mail servers and back to me, it is corrupted. Is there some setting that I am missing. Is it changing the character encoding on the way out or back in. After forward received - €250 Often the Euro symbol will be gone, there are a few characters like this. Reproducible: Always Steps to Reproduce: 1. Receive mail as normal 2. Forward mail 3. Receive Forwarded mail I cannot say anymore than this. My settings are all standard. I have allow messages to use other fonts ticked and I have not got the other two boxes ticked which enforce a character set. I do not know how reproducable this is because we are all using Thunderbird and some are fine. Would it be a profile issue? Is it worth uninstalling and re-installing? Actual Results: The result is that the symbols become corrupted. Expected Results: I expect that when I receive the mail after forwarding that the formatting is the same. Apologies if this is a known bug but I checked the online help, all the forums and the closest thing i could find was a Message pain issue, or moving from folder to folder. Thanks.
flanagan: I am not seeing this using the Thunderbird 2.0.0.4 RC 1 candidate. How are you inserting the symbols - though the menu dropdown or cutting and pasting them in? The symbols I picked from the dropdown menu showed fine when I forwarded the mail messages. I am running Tbird on Win Vista as well.
> Steps to Reproduce: > 1. Receive mail as normal (=> Saved in Inbox, if you didn't move) > 2. Forward mail (=> Saved in Sent, if you didn't move) > 3. Receive Forwarded mail (=> Saved in Inbox, if you didn't move) To flanagan(bug opener): (Q1) Is there any evidence which says "Tb's bug"? At least, "what mail source is involved" is to be provided because mail related problem. (Please note that here is bugzilla.mozzila.org, not forum for help.) 1. Check mail source of 3 mails of above 3 steps first. 2. Check default character encoding setting(both for composition and display, both of account's global setting and each folder's local setting). 3. Check "View/Character Encoding/Auto Detect" setting. 4. Check font setting especially for unicode related one. Sorry but I don't know which is for unicode, "Other Languages" or "User Defined" or someone else. 5. Check difference between a choice of "View/Character Encoding" and other choice of "View/Character Encoding". 6. If there is no problem which has relation to character encoding/charset, and if HTML mail is involved, check difference of "Original HTML" and "Plain Text" in "View/Display Message Body As". (Q2) Will above steps still clearly say "Tb's bug"?
(Q3) Does problem occurs on inline forward of all mail which contain Euro Sign? Or not so small mail(grater than around 4K bytes) only or specific mail only? If latter, Bug 269812 possibly has relation, because UTF-8 encoding of Euro Sign(U +A020) is "0xE2 0x82 0xAC" and it is 3 bytes long. Since display while compose of inline forward mail has no problem, your problem is apparently not Bug 269812, but similar situation to Bug 269812 maybe occur in final step of mail composing.
I appreciate all your help, you are probably quite right, this probably is not the area to post this. I do not have the answers to the questions you are asking. Where is the forum for help? (In reply to comment #0) > User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.8.1.4) > Gecko/20070515 Firefox/2.0.0.4 > Build Identifier: version 2.0.0.0 (20070326) > > When I receive a mail from someone, it displays all characters correctly but > when I forward the same mail it corrupts the symbol example below:- > > Received - €250 > When I hit forward, the forward screen, looks fine but when it gets through the > mail servers and back to me, it is corrupted. Is there some setting that I am > missing. Is it changing the character encoding on the way out or back in. > > After forward received - €250 Often the Euro symbol will be gone, > there are a few characters like this. > > Reproducible: Always > > Steps to Reproduce: > 1. Receive mail as normal > 2. Forward mail > 3. Receive Forwarded mail > > I cannot say anymore than this. My settings are all standard. > I have allow messages to use other fonts ticked and I have not got the other > two boxes ticked which enforce a character set. > > I do not know how reproducable this is because we are all using Thunderbird and > some are fine. Would it be a profile issue? Is it worth uninstalling and > re-installing? > Actual Results: > The result is that the symbols become corrupted. > > Expected Results: > I expect that when I receive the mail after forwarding that the formatting is > the same. > > Apologies if this is a known bug but I checked the online help, all the forums > and the closest thing i could find was a Message pain issue, or moving from > folder to folder. > > Thanks. >
(In reply to comment #4) > Where is the forum for help? MozillaZine forum is one of such sites. ( http://forums.mozillazine.org/ ) I think forum of "Thunderbird Support" or "Thunderbird General" is useful for first ask for help. (I sometimes post comment there, with handle of Soarex) But read articles in MozillaZine Knowledge Base before posting comment to forum(s), please. (http://kb.mozillazine.org/Knowledge_Base)
Closing as INVALID. flanagan(bug opener), please re-open if you'll find that cause of your problem is Tb's flaw.
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Resolution: --- → INVALID
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