384993 - "Edit photo album" at facebook.com causes firefox to freeze

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[Owen Richardson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4

I could only escape it by shutting down the browser and restarting it. If I was quick enough to close the tab before it could begin loading when I reopen the crashed session, I could stop it freezing again, but that was very difficult.

Since facebook.com uses some special plugin to upload photos, I think that's what's causing the problem.

Reproducible: Always

Steps to Reproduce:
1. Go to an album you own at facebook.com on a computer that doesn't have the upload plugin
2. Click on 'edit'

Actual Results:  
Firefox freezes.

Expected Results:  
The 'edit album' page should load.

Again, I suspect this bug is caused by something to do with facebook.com's upload application.

Comment 1

[u279076]

I cannot reproduce this bug using Vista Business and Firefox 2.0.0.4.  I have gone to the photo album editor on facebook.  I can add, remove, edit, move photos around with no problems.  This is however a fresh Firefox install with a new profile.  Could you, Owen, please try starting firefox with a new profile?  If you need help with this, just post here and I will gladly walk you through the procedure.

Thanks.

Comment 3

[Adam Guthrie]

Emma and Owen, can you guys post what version of Java you're running? If you type "about:plugins" in the URL bar and hit enter you should be taken to a page that has information about plug-ins. Your version of Java should be listed there.

Comment 4

[Emma]

(In reply to comment #3)
> Emma and Owen, can you guys post what version of Java you're running? If you
> type "about:plugins" in the URL bar and hit enter you should be taken to a page
> that has information about plug-ins. Your version of Java should be listed
> there.
> 
I am running Java (TM) Platform SE 6

Comment 5

[Adam Guthrie]

As an alternative to testing in a new profile, you could start Firefox in safe mode. See http://kb.mozillazine.org/Safe_mode. This will disable all extensions and themes (temporarily) so we can ensure they are not the cause of the problem.

Comment 6

[Emma]

I tried the same procedure in Firefox safe mode and the photo uploader still won't work and it freezes firefox. Then firefox just states it is not responding.

Comment 8

[Adam A Brown]

(In reply to comment #1)
> I cannot reproduce this bug using Vista Business and Firefox 2.0.0.4.  I have
> gone to the photo album editor on facebook.  I can add, remove, edit, move
> photos around with no problems.  This is however a fresh Firefox install with a
> new profile.  Could you, Owen, please try starting firefox with a new profile? 
> If you need help with this, just post here and I will gladly walk you through
> the procedure.
> Thanks.

I'm getting this bug too, on facebook and a number of other websites. I'm running Vista (home or whatever), with the latest overnight build (24th October 2007) and a new profile. I'm running Java 1.6.0:

Java Plug-in 1.6.0 for Netscape Navigator (DLL Helper)

Every time I go into facebook and try to create a new photo album or edit an existing one, Firefox hangs.

Comment 9

[Chris]

Phewww...I thought it was something wrong with my computer or...something.

Everytime I try to add photos in facebook, firefox crashes. I reinstalled firefox, but the same thing happened. Then, I went to the Java website to try and download Java again, and firefox crashed again.

I have tried doing both at least 10 times, and the same thing keeps happening. 

Comment 10

[Chris]

Oh, just to add, I am using Windows XP.

Comment 11

[Michael Williamson]

I am having the same problem. I have to use ie to upload my pics because obviously firefox is not letting me. I would like to know how to fix this because i hate to have to use ie

Comment 12

[Michael Williamson]

I am the above comment. I wanted people to know that if you go to google and type in download javascript and download the new version then it will work fine.

Comment 13

[Demmitri]

I have a problem with the photos when i tag a friend, it takes LOOOOOOOOOOOOOOOOOOOONG time, anyone here have the same issues?

Comment 14

[Adam Guthrie]

Demmitri, that sounds like a different issue deserving its own bug.

Comment 15

[tom]

<<I have a problem with the photos when i tag a friend, it takes
LOOOOOOOOOOOOOOOOOOOONG time, anyone here have the same issues?>>

Yep, like 3-4 minutes for a tag. And I'm running MacOSX. It doesn't actually freeze, but it takes so long that I can understand why someone might THINK it's frozen.

I switched back to Safari over this issue... I sure hope someone can get it fixed.

Comment 18

[Frédéric Buclin]

Happens on Linux too, with Fx3.5b4 -> All/All.

Comment 19

[Wayne Mery (:wsmwk)]

WFM here with current trunk.