385353 - Unable to install due to firefox.exe being in use

Status: RESOLVED DUPLICATE of bug 398036

(Firefox :: Installer, defect)

Description

[Stuart Lithwick]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; InfoPath.1)
Build Identifier: 2.0.0.4

Just after passing the screen where the user has the choice of performing either a standard or custom Firefox installation, the following error message appears:

Error opening file for writing: \r\n\r\nClick Retry to try again, or \r\nCancel to stop the installation.

I hope this helps. Thanks. 

Reproducible: Always

Steps to Reproduce:
1. Run installer
2. Accept user agreement
3. Select standard or custom installation and get to the point of actual installation.
Actual Results:  
Error message appears

Expected Results:  
Error message appeared

Successfully installed Firefox

Comment 1

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

Are you using a Limited User Account or an Administrator one?

Comment 2

[Stuart Lithwick]

I believe I am using a limited user account. I didn't choose one or the other explicitly though from what I can remember. 

Comment 3

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

i'm sorry but a limited user account cannot install new software, you should ask to the computer administrator to install it for you
Limited users cannot write to program files folder, so the installer will fail there

Comment 4

[Stuart Lithwick]

I misunderstood what you meant initially when referring to limited user vs administrator. I do have administrative rights on my PC, and am fully able to install anything on the machine.

Comment 7

[Carsten Book [:Tomcat]]

there are some applications that could cause this problem. Please see http://kb.mozillazine.org/Updating_Firefox#Software_that_can_cause_updates_to_fail and http://forums.spybot.info/showthread.php?t=17020