387002 - Breakpad reports for PPC/Intel Mac are coming up empty

Status: RESOLVED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[Marcia Knous [:marcia]]

I can't see any information on my Breakpad crash reports. An example would be:
Crash ID: bp-e28f960a-2b18-11dc-bc0a-001a4bd43e5c
You can view details of this crash at https://crash-reports.mozilla.com/reports/report/index/e28f960a-2b18-11dc-bc0a-001a4bd43e5c?date=2007-07-05-16

IRC log for reference:

luser>	they're all coming up like that?
	<ispiked>	marcia_: probably in google code for socorro
	<ispiked>	or I don't know...
	<luser>	put some report IDs in the bug, someone can look them up
<ispiked>	someone needs to investigate why the processor is failing
<ispiked>	luser: yeah, that works...
<luser>	yeah, i think we need to see the processor logs
<ispiked>	might be better to just let benjamin or sayrer do it.
<ispiked>	although, I guess aravind coul dprobably do it.
<luser>	yeah
<luser>	bsmedberg isn't around
<luser>	and i don't see sayrer either
<ispiked>	marcia_: so file an IT request and assign to aravind

Comment 1

[Aravind Gottipati [:aravind]]

Attachment: Processor log.

Here is the log from the processor for the crash id mentioned.

Comment 2

[Aravind Gottipati [:aravind]]

The log was missing this one section.

2007-07-05 10:00:03: simple_symbol_supplier.cc:125: INFO: No symbol file at /mnt/socorro/symbols/symbols_os/Flash Player/E63FA07E844740D28ECEFA00B8A6E9150/Flash Player.sym
terminate called after throwing an instance of 'std::out_of_range'
  what():  basic_string::substr
runProcessor for e28f960a-2b18-11dc-bc0a-001a4bd43e5c
Thu Jul  5 10:00:03 2007 | Did process e28f960a-2b18-11dc-bc0a-001a4bd43e5c
2007-07-05 10:00:03: minidump_processor.cc:52: INFO: Processing minidump in file /mnt/socorro/crash_dumps/2007/7/5/16/bp_1rMUEq/e423cac0-2b18-11dc-a814-001a4bd43e5c.dump

Comment 3

[(not currently active) Ted Mielczarek]

This looks like:
http://code.google.com/p/google-breakpad/issues/detail?id=151

It's got a patch, I'm going to try to get it checked in so we can update our processor.

Comment 4

[(not currently active) Ted Mielczarek]

Taking, will fix upstream.

Comment 5

[(not currently active) Ted Mielczarek]

Ok, that wasn't hard.  Back over to aravind, we'll need to update the processor code.  I can provide a tarball of the latest version, or I can provide you the patch I checked in to apply against the source you're currently using.  I would like to update to the latest code to pick up some improvements for processing linux reports, but whatever suits you.

Comment 6

[Aravind Gottipati [:aravind]]

I updated the code, compiled the minidump stackwalk binary and installed.  It should be picked up automatically in the next stackwalk.

Comment 7

[Aravind Gottipati [:aravind]]

Removed the trailing / from the report URL.  Also Marcia can now see the crash report, so resolving this bug.